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Organizational learning through knowledge sharing:: A study regarding influential factors of knowledge sharing between developers of an IT-consultant organization.
KTH, School of Industrial Engineering and Management (ITM).
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Organisatoriskt lärande genom kunskapsdelning: : En studie kring främjande faktorer av kunskapsdelning mellan utvecklare på ett IT-konsultföretag. (Swedish)
Abstract [en]

This study aims to understand the knowledge sharing process between developers within an IT-consultant organization. As with today’s fast-paced and knowledge-driven society, there’s been a growing interest within organizations to manage their collective knowledge. Thus, this study doesn’t merely focus on what’s currently going on in a specific setting, but also what can be done to further influence the process of knowledge sharing.

Previous research within the field of knowledge sharing has been studied, mainly based upon the theoretical framework developed by Minu Ipe (2003). This study has been further divided into several influential factors regarding the process of knowledge sharing. We, therefore, strive to understand where the act of sharing knowledge occurs, how the employees learn from one another and what motivates them to participate in the process. This was done through qualitative methods, where several employees and a few representatives of the management of a certain organization were interviewed. The results gathered were further analyzed and conclusions were made regarding future improvements to the knowledge sharing process. Social and communicational aspects were determined to be core influential factors of knowledge sharing.

Abstract [sv]

Studiens mål är att undersöka och förstå kunskapsdelningsprocessen mellan utvecklarna på ett IT-konsultföretag. I och med dagens snabbt växande och kunskapsdrivna samhälle har intresset för att effektivt hantera den kollektiva kunskap som företag besitter märkbart ökat. Således strävar inte studien enbart att undersöka hur kunskapsdelningsprocessen ser ut idag, utan även vad som kan göras för att främja processen ytterligare.

Tidigare forskning inom området kunskapsdelning har studerats, i huvudsak baserat på det teoretiska ramverk utformat av Minu Ipe (2003). Studien har vidare delats in i flertalet faktorer som anses influera och främja kunskapsdelningsprocessen. Vi strävar efter att förstå vart kunskapsdelningen sker, hur de anställda lär av varandra och vad som motiverar dem att delta i processen. Detta gjordes genom kvalitativa metoder, där flertalet anställda och ett fåtal personer från ledningen av ett IT-konsultföretag intervjuades. De erhållna resultaten analyserades, för att vidare generera framtida förbättringar tänkt att främja kunskapsdelningsprocessen inom företaget. Sociala och kommunikativa aspekter ansågs vara de centrala faktorer för främjandet av kunskapsdelning.

Place, publisher, year, edition, pages
2019. , p. 64
Series
TRITA-ITM-EX ; 2019:707
Keywords [en]
Knowledge sharing, organizational culture, organizational learning, motivation.
Keywords [sv]
Kunskapsdelning, organisationskultur, organisatoriskt lärande, motivation.
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-263947OAI: oai:DiVA.org:kth-263947DiVA, id: diva2:1371312
Supervisors
Examiners
Available from: 2019-12-02 Created: 2019-11-19 Last updated: 2019-12-02Bibliographically approved

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