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Achieving Social Innovation with Citizen Co-Creation: A Minor Field Study with a public entity in Medellin, Colombia
KTH, School of Industrial Engineering and Management (ITM).
KTH, School of Industrial Engineering and Management (ITM).
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Att uppnå social innovation genom Citizen CoCreation : En fältstudie med en statlig organisation i Medellin, Colombia (Swedish)
Abstract [en]

The world is facing severe and complex issues and the sustainable development challenges are immense. In order to meet the challenges, social innovation is crucially needed. Developing social innovation is however challenging and collaboration among stakeholders is an important factor to overcome this. A way to collaborate with citizens is with citizen co-creation.

The aim of this study was to investigate how citizen co-creation is used as a mean to achieve social innovation. This was done by investigating the research questions “Which factors have a positive impact on the citizen co-creation process to achieve social innovation?“ and “What are the challenges of using citizen co-creation to achieve social innovation and what are the potential solutions?”.

Literature within social innovation and citizen co-creation was reviewed and a case study was performed. The case study was executed in Medellin, Colombia, together with a public entity working with the transformation of the city. A program for a citizen co-creation process called MiMedellin was studied. Interviews were performed with team members working with the program and stakeholders involved in a specific project. Secondary data regarding type of challenges and the citizens behaviour on the platform was also analysed in order to confirm information collected in the interviews.

This master’s thesis revealed a strong link between citizen co-creation and social innovation. The ways to work in citizen co-creation align with key factors in the social innovation process and citizen co-creation is therefore a mean to achieve social innovation. Factors with a positive impact in the citizen co-creation process were found to be related to ways to work, methods for citizen participation and leadership. Challenges of achieving social innovation with citizen co-creation were found to be related to trust, engagement and the complexity of the process. This master’s thesis suggests ways to overcome the challenges as well as gives practical and theoretical implications and areas for future research.

Abstract [sv]

Världen står inför stora svårigheter med enorma globala utmaningar. För att möta de utmaningarna är social innovation avgörande. Att utveckla sociala innovationer är däremot komplext och samarbete mellan intressenter ses som en viktig faktor för att övervinna detta. Ett sätt att involvera medborgare i samarbetet är genom citizen co-creation.

Syftet med denna studie var att undersöka hur citizen co-creation används som ett medel för att uppnå social innovation, genom att undersöka följande forskningsfrågor: “Vilka faktorer har en positiv inverkan på citizen co-creation processen för att uppnå sociala innovation?” och “Vilka utmaningar finns med att använda citizen co-creation för att uppnå social innovation och vilka är de potentiella lösningarna?

Litteratur inom social innovation och citizen co-creation granskades och en fallstudie genomfördes. Studien genomfördes i Medellin i Colombia tillsammans med en statlig organisation som arbetar med transformation av staden. Ett program för en citizen co-creation process som kallas MiMedellin studerades. Intervjuer genomfördes med gruppmedlemmar inom programmet och intressenterna som deltog i ett specifikt projekt. Sekundärdata för tidigare utmaningar och medborgares beteende på plattformen analyserades även för att bekräfta information som samlats in i intervjuerna.

Denna masteruppsats avslöjade en stark koppling mellan citizen co-creation och social innovation. Arbetssättet inom citizen co-creation går väl samman med nyckelfaktorer i processen att utveckla sociala innovationer. På det sättet är citizen co-creation ett medel för att uppnå sociala innovationer. Faktorer med en positiv inverkan på citizen co-creation processen var kopplade till sätt att arbeta, metoder att involvera medborgare och ledarskap. Utmaningar med att uppnå sociala innovation med citizen co-creation var kopplade till tillit, engagemang och processens komplexitet. Denna masterupssats föreslår sätt att möta utmaningarna och ger även praktiska och teoretiska implikationer samt områden för framtida forskning.

Place, publisher, year, edition, pages
2019. , p. 96
Series
TRITA-ITM-EX ; 2019:386
Keywords [en]
Social Innovation, Open Social Innovation, Citizen Co-Creation, Minor Field Study, Sustainable Development Goals.
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-263868OAI: oai:DiVA.org:kth-263868DiVA, id: diva2:1370901
External cooperation
Ruta N
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Available from: 2019-11-21 Created: 2019-11-18 Last updated: 2019-11-21Bibliographically approved

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