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Exploring digital service innovation-a Scandinavian perspective
University West, School of Business, Economics and IT, Divison of Informatics.ORCID iD: 0000-0003-4759-8356
University West, School of Business, Economics and IT, Divison of Informatics.ORCID iD: 0000-0002-6101-3054
2018 (English)Conference paper (Refereed)
Abstract [en]

The research in this paper has digital services innovation to support Human-Centred Service Systems (HCSSs) as a foundation. It is a conceptual paper grounded in a multi-disciplinary literature review (Service Science, Innovation Theory and Information Systems). The starting point of the literature review was the special issue on Service innovation in the digital age in MISQ 2015. In the literature review, a combination of concept-centric and author-centric approaches were used. The overriding aim of this paper is to expand our understanding of digital service innovation in Human-Centred Service Systems. The paper has adopted a Scandinavian perspective on digital service innovation in HCSSs. The posted research question is which are the characteristics of digital service innovation in HCSSs? The contribution of the paper is a problematization of digital service innovation in HCSSs from a Scandinavian perspective. In the findings three problems are proposed: the dominant understanding of value, value creation, and value co-creation are grounded in service sciences; the understanding of collaboration and participation by the service beneficiary in networks during digital service innovation and lastly is the lack of understanding regarding heterogeneity among involved actors.

Place, publisher, year, edition, pages
ACIS , 2018.
Keywords [en]
digital service innovation, Human-centered service systems, literature review, problematization, Scandinavian perspective
National Category
Business Administration
Research subject
SOCIAL SCIENCE, Informatics
Identifiers
URN: urn:nbn:se:hv:diva-14559OAI: oai:DiVA.org:hv-14559DiVA, id: diva2:1360862
Conference
Australasian Conference on Information Systems 2018, Sydney
Available from: 2019-10-14 Created: 2019-10-14 Last updated: 2019-10-14

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Johansson, Lars-OlofLundh Snis, Ulrika
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf