Digitala Vetenskapliga Arkivet

Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Emotionellt lönearbete inom socialt arbete: Likheter och skillnader mellan två verksamheter inom det sociala arbetet
Stockholm University, Faculty of Social Sciences, Department of Social Work.
Stockholm University, Faculty of Social Sciences, Department of Social Work.
2019 (Swedish)Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesisAlternative title
Emotional labour in social work : Similarities and differences between two units within social work (English)
Abstract [en]

Emotions are a part of social work, and how the employees manage and process them can affect the quality of the services that they provide. It is therefore of importance to explore how social workers can manage and process their emotions and which support and possibilities to do so their organizations provide. This study is based on Hochschild´s theory of emotional labour, using her concept deep acting and surface acting. The aim of this study has been to examine similarities and differences in managing emotions between two different social work practices, one social services unit and one treatment unit. In order to explore this we conducted two focus group interviews, one at each unit. The study showed that both units were affected emotionally by their work and the actions of their clients. The treatment unit appears to primarily use deep acting and the social services unit appears to primarily use surface acting. The need to process their emotions is fulfilled in both places, primarily through collegial support and because they themselves creates the time to process, but the organization does not create any specific space for this.

Place, publisher, year, edition, pages
2019. , p. 39
Keywords [en]
Social work, emotional labour, deep acting, surface acting, social services, treatment, emotion regulation, emotional processing, peer support
Keywords [sv]
Socialt arbete, emotionellt lönearbete, djupt agerande, ytligt agerande, socialtjänst, behandling, känsloreglering, emotionell bearbetning, kollegialt stöd
National Category
Social Work
Identifiers
URN: urn:nbn:se:su:diva-174234OAI: oai:DiVA.org:su-174234DiVA, id: diva2:1357742
Supervisors
Examiners
Available from: 2019-10-10 Created: 2019-10-04 Last updated: 2019-10-10Bibliographically approved

Open Access in DiVA

fulltext(413 kB)3657 downloads
File information
File name FULLTEXT01.pdfFile size 413 kBChecksum SHA-512
3971418689de900ac4f7506f1985e8163f7594a90bde33e35d853d23a65d00042574be135eafad626f138d5bafae4c657e5b0b2e7603244d9c299745d5eb386f
Type fulltextMimetype application/pdf

By organisation
Department of Social Work
Social Work

Search outside of DiVA

GoogleGoogle Scholar
Total: 3662 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 1182 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf