Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Framgångsfaktorer vidförvaltningsöverskridande kvalitetsarbete inom kommunal verksamhet: Styrkebaserade intervjuer med tjänstemän
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
2019 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Inom offentlig sektor satsas årligen stora resurser på kvalitetsförbättrande arbete. Trots det blir utfallet sällan det avsedda. Orsakerna till det är delvis kända. Byråkrati,

regelstyrning och en hierarkisk funktionsorienterad organisationsbyggnad, där ansvar och beslutsfattande fördelas på flera individer, leder till bristande helhetssyn.

Kunderna är många och som grupp heterogen, dessutom kan uppfattningen om deras behov skilja sig åt inom organisationen. Vidare utgör skillnader i normer, arbetssätt

och metoder försvårande aspekter i samverkan mellan olika förvaltningar. Utifrån beskrivna utmaningar och brist på forskning finns ett behov av ökad kunskap gällande

hur framgång kan uppnås vid kvalitetsarbete som involverar flera förvaltningar. Syftet med studien var att skapa insikt i vad som utgör framgångsfaktorer vid

förvaltningsöverskridande kvalitetsarbete inom kommunal verksamhet. Semistrukturerade, styrkebaserade intervjuer med sju tjänstemän från fyra kommuner utfördes. Samtliga hade erfarenhet av framgångsrika förvaltningsöverskridande

kvalitetsarbeten. Intervjuerna transkriberades ordagrant och analyserades med innehållsanalys. I analysen identifierades fem övergripande teman: Gemensam bild, Struktur, Uppmuntrande ledarskap, Gå utanför ramarna och Maktbalans. Studien kan vara av intresse för Sveriges kommuner då den visar på vad som kan utgöra framgångsfaktorer vid kommunalt, förvaltningsöverskridande kvalitetsarbete.

Abstract [en]

In the public sector, large resources are invested annually on   quality-enhancing work. Nevertheless, the outcome is rarely what was   intended. The reasons for this are partly

known. Bureaucracy, regulatory control and a hierarchical   function-oriented organization building, where responsibility and   decision-making are distributed

among several individuals, lead to a lack of holistic view. The   customers are many and as a group heterogeneous, in addition, the perception   of their needs may differ

within the organization. Furthermore, differences in norms, working   methods and methods complicates the interaction between different   administrations. Based on the challenges and lack of research, there is a   need for increased knowledge of how success can be achieved in quality work   involving several administrations. The purpose of the study was to create   insight into what constitutes success factors in

municipal quality work involving multiple administrations.   Semi-structured, strengthbased interviews with seven officials from four   municipalities were conducted. All of

them had experience of successful quality work which involved more   than one administration. The interviews were transcribed verbatim and   analyzed with content

analysis. In the analysis, five overarching themes were identified:   Common image, Structure, Encouraging leadership, Exit the framework and Power   balance. The study may be of interest to Sweden's municipalities as it shows   what can be success factors in municipal, quality work involving more than   one administration.

Place, publisher, year, edition, pages
2019. , p. 70
Keywords [en]
collaboration, municipal activities, public sector, quality, success factors
Keywords [sv]
framgångsfaktorer, kommunal verksamhet, kvalitet, offentlig sektor, samverkan
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-37414Local ID: KA-V19-A1-015OAI: oai:DiVA.org:miun-37414DiVA, id: diva2:1355380
Subject / course
Quality Management and Leadership LO1
Supervisors
Examiners
Note

2019-06-27

Available from: 2019-09-27 Created: 2019-09-27

Open Access in DiVA

fulltext(2112 kB)7 downloads
File information
File name FULLTEXT01.pdfFile size 2112 kBChecksum SHA-512
a09222bb168fe9559689e7d16689a1796162224fc3b7c8161c46bd1a7e4fa8d1e9f2d81cc3a3914d1b4723dd5fafd2e9afb912aaddb0b9f43b4bd104add2d8b5
Type fulltextMimetype application/pdf

By organisation
Department of Quality Management and Mechanical Engineering
Reliability and Maintenance

Search outside of DiVA

GoogleGoogle Scholar
Total: 7 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 8 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf