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Utvärdering på distans: En Action Research-ansats för förbättring av e-learningverktyg i ettinternationellt handelsföretag
Mid Sweden University, Faculty of Science, Technology and Media, Department of Quality Management and Mechanical Engineering.
2019 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syftet med detta arbete var att utarbeta och testa en modell förutvärdering av ett e-learningprogram i ett stort internationellthandelsföretag. Storleken på organisationen och avstånden mellan många avorganisationens delar, innebar att det var svårt att göra kvalitativautvärderingar och medarbetarna på de lokala enheterna hade lågt förtroende bådeför programmet och organisationens förmåga att ta till sig deras återkoppling.För att anpassa utvärderingen till dessa förutsättningar, utan att förlora den kvalitativadimensionen i ett riktigt möte, gjordes en modell baserad på träffar viavideolänk. Modellen innefattade strukturerade, förberedda workshops som leddefram till ett videolänk-möte mellan medarbetare och utvecklarna av e-learning-programmet. Vid detta möte kunde feedback överlämnas, följdfrågorställas och diskussioner föras. Modellen baserades på arbetssätt och filosofininom Offensiv kvalitetsutveckling.Forskningsmetoden var en tillämpning av ActionResearch, en metod där forskaren är en aktiv deltagare i självaprocessen och där uppnådda resultat och reflektioner under resans gång påverkardet vidare händelseförloppet. Resultaten var positiva, och visade att aspekterinom Offensiv kvalitetsutveckling såsom skapa delaktighet och engagerat ledarskap hade storbetydelse för medarbetarnas engagemang för förändringsprocessen. Slutsatsen varatt modellen innebar en förbättring av den nuvarande återkopplingsprocessen ochatt den dessutom skapade ett ökat engagemang både hos medarbetare och ledning.

Abstract [en]

The   purpose of this paper was to design and test a model for evaluation of an   e-learning program in large, international retail company. The size of the   organization and the distance between many of it’s divisions and units, meant   that it for practical reasons was difficult to perform qualitative   evaluations. Many co-workers had low confidence in the organization’s ability   to receive and absorb their feedback. As an attempt to adjust the evaluation   to these premises without losing the dimension of qualitative assessment one   can have in a live meeting, a model for evaluation, based on communication   via video link, was designed. The model contained prepared, structured   workshops leading to a video link meeting with the developer of the   trainings. In this meeting, feedback was given, follow-up questions were   asked and discussions held. The model was based on working methods and   philosophy within the Total Quality Management framework. The research   method was an adaption of “Action Research”, a method based on the active   participation of the researcher and in which obtained results and reflections   made during the process, will influence the upcoming course of actions. The   results were positive and showed that aspects of Total Quality Management such   as inclusion and engaged leadership had great impact on how the   co- workers perceived the process of change. The conclusion was that the   model was an improvement of the existing feedback-process and that it also   created a higher level of perceived engagement amongst participating   co-workers and managers.

Place, publisher, year, edition, pages
2019. , p. 50
Keywords [en]
e-learning, evaluation, distance, continuous improvement, action research
Keywords [sv]
e-learning, utvärdering, distans, förbättringsarbete, action research
National Category
Reliability and Maintenance
Identifiers
URN: urn:nbn:se:miun:diva-37390Local ID: KA-V19-A1-007OAI: oai:DiVA.org:miun-37390DiVA, id: diva2:1354951
Subject / course
Quality Management and Leadership LO1
Educational program
Master Degree in Quality Management and Leadership TKLEA 60 higher education credits
Supervisors
Examiners
Note

2019-06-27

Available from: 2019-09-26 Created: 2019-09-26

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