Purpose: Alteration labour, additional labour and retiring labour are the sort of extra work that the contractor can add in addition to the original order. The management of this type of construction work have comprehensive variation from project to project. This sort of work provides changes in both labour hours and project costs. In other words, a high amount of these will increase the project costs. The goal with this thesis is to identify the success factors that contributes to better management process of alteration labour, additional labour and retiring labour for renovation and redevelopment projects. 

Method: This thesis has been made with qualitative research. Literature study, document analysis and semi structured interviews are the methods that have been used. The literature study provided insight in the already available research in this area. The document analysis gave understanding of the company and comprehension regarding the amount of alteration labour, additional labour and retiring labour for each project. Lastly the interviews provided profound knowledge to how the employees at Skanska Direkt manage their handling process, and which type of improvements they thought will make positive change. 

Findings: The thesis has resulted in clear and concrete factors that contribute to the management process for alteration labour, additional labour and retiring labour. There have not been presented any new methods for this, however the success factors have been brought to light. Both the empiricism and theory show that a symbiosis between the design, the number of crewmembers, documentation and registration, the cooperation with the client and the possibility for the co-workers to understand and know the project is of most importance.

Implications: By implementing the success factors presented in this report the amount of alteration labour, additional labour and retiring labour can be reduced. The labour that anyway emerge can be handled in a smarter and more efficient ways. The implications of this actions will for instance result in lower personnel costs, gainful cooperation’s between contractors and client, less risk for penalty expenses connected to delays. And no more than a successful company. 

Limitations: The thesis only contains research including four different projects. There has been no comparison between new construction and redevelopment. The research has not taken the clients aspects into consideration. The result of this research study will be useful for average and large construction companies focusing on renovation and redevelopment projects. 

Keywords: Alteration labour, additional labour, retiring labour, turnkey contract, general contract, renovation, redevelopment, project planning, construction documents, cooperation.