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Transformation of business collaboration in a digital age: Towards a multi-relation perspective
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
2019 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The process of digitalisation is progressively transforming the way business is carried out and how enterprises collaborate. In this digital age, characterised by collaborations among a larger community of suppliers, customers, employees, and governments, all partners need to understand avariety of relations and how digitalisation transforms them. However, it is difficult to understand the multitude of unclear or even unknown relations generated by re-coordinating different types of relations in this digital age. Accordingly, this thesis contributes to the understanding of the transformation of business collaboration by exploring how collaboration can be understood in a digital age. The theoretical concepts involved collaboration, enterprise architecture, enterprise interoperability, and boundary object. These concepts enabled digging deeper into the complexity of sharing and aligning social and cultural worlds between communities of practice. The methodology employed was hermeneutics, which was suitable for understanding human activities. The study object concerned national development of data hubs for the electricity market in Denmark and Sweden, which replaced an old way of communicating point to point between companies. This was implemented in order to coordinate and manage data transactions between grid companies and electricity suppliers. The results indicated that digitalisation tends to increase the ability to manage collaboration and even closer relations among partners by clearly identifying every partner role and responsibility. Further, business collaboration appeared to transform from a traditional collaboration to a multi-relation collaboration that addressed digital age demands more comprehensively.

Place, publisher, year, edition, pages
Sundsvall: Mid Sweden University , 2019. , p. 46
Series
Mid Sweden University licentiate thesis, ISSN 1652-8948 ; 161
Keywords [en]
Boundary object, digitalisation, enterprise architecture, enterprise interoperability, multi-relation collaboration
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:miun:diva-37255ISBN: 978-91-88947-15-4 (print)OAI: oai:DiVA.org:miun-37255DiVA, id: diva2:1352355
Presentation
2019-10-25, M102, Sundsvall, 13:00 (Swedish)
Opponent
Supervisors
Note

Vid tidpunkten för framläggningen av avhandlingen var följande delarbete opublicerat: delarbete 2 (accepterat).

At the time of the defence the following paper was unpublished: paper 2 (accepted).

Available from: 2019-09-18 Created: 2019-09-18 Last updated: 2019-09-19Bibliographically approved
List of papers
1. Enterprise interoperability development in multi relation collaborations: Success factors from the Danish electricity market
Open this publication in new window or tab >>Enterprise interoperability development in multi relation collaborations: Success factors from the Danish electricity market
2018 (English)In: Enterprise Information Systems, ISSN 1751-7575, E-ISSN 1751-7583Article in journal (Refereed) Epub ahead of print
Abstract [en]

Increased complexity and the risk of fragmentized business processes and data in many-to-many relationships is hindering development of interoperability. This study aims at clarify what are the success factors for overcoming issues of business process and data fragmentation in the development of enterprise interoperability in multi relation collaborations. A case study allowed for in-depth understanding of experiences and conditions. Seven deep interviews with actors in the Danish electricity market provided empirical data. A literature study formed the base for the analytical framework. Success factors fell into the categories of general project and change management, business process and information and data.

Keywords
Alignment, enterprise architecture alignment, enterprise interoperability, multi relation collaboration, success factors
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-35094 (URN)10.1080/17517575.2018.1528633 (DOI)2-s2.0-85054658492 (Scopus ID)
Available from: 2018-12-07 Created: 2018-12-07 Last updated: 2019-09-18Bibliographically approved
2. The relation between the interoperability and data quality concepts: A study of the Swedish electricity market collaborations
Open this publication in new window or tab >>The relation between the interoperability and data quality concepts: A study of the Swedish electricity market collaborations
(English)In: Article in journal (Other academic) Accepted
National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-37253 (URN)
Available from: 2019-09-18 Created: 2019-09-18 Last updated: 2019-09-18Bibliographically approved
3. Identifying Traces of Boundary Object Properties in Data Hub Development Narratives: Two Cases from Scandinavian Electricity Market
Open this publication in new window or tab >>Identifying Traces of Boundary Object Properties in Data Hub Development Narratives: Two Cases from Scandinavian Electricity Market
2019 (English)In: AMCIS 2019 Proceedings, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Digital technology enables multi-relational collaborations between parties with different experiences, knowledge, values, and goals. Regarding digital technology triggering enterprise transformation, boundary object as theoretical model for understanding such differences in development is not well understood, especially the ways boundary object emerges in practice. We inquired what traces of boundary object properties can be identified in data hub development narratives. An interpretive approach was chosen for understanding experience-centered narratives that origins from interviews conducted in two separate studies of national development of data hubs for the electricity market in Denmark and Sweden respectively. Through a literature review covering boundary objects, nine prosperities were chosen for the theoretical frame used in the interpretation of the narratives. The conclusion was that boundary object properties were part of the narratives of the data hub developments early on in the in-use taking processes and even before the digital artifact was taken into use.

National Category
Engineering and Technology
Identifiers
urn:nbn:se:miun:diva-36946 (URN)
Conference
Twenty-fifth AMERICAS CONFERENCE ON INFORMATION SYSTEMS (AMCIS), Cancun, 15-17 August, 2019
Available from: 2019-08-27 Created: 2019-08-27 Last updated: 2019-09-18Bibliographically approved

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