Increased complexity and the risk of fragmentized business processes and data in many-to-many relationships is hindering development of interoperability. This study aims at clarify what are the success factors for overcoming issues of business process and data fragmentation in the development of enterprise interoperability in multi relation collaborations. A case study allowed for in-depth understanding of experiences and conditions. Seven deep interviews with actors in the Danish electricity market provided empirical data. A literature study formed the base for the analytical framework. Success factors fell into the categories of general project and change management, business process and information and data.

Digital technology enables multi-relational collaborations between parties with different experiences, knowledge, values, and goals. Regarding digital technology triggering enterprise transformation, boundary object as theoretical model for understanding such differences in development is not well understood, especially the ways boundary object emerges in practice. We inquired what traces of boundary object properties can be identified in data hub development narratives. An interpretive approach was chosen for understanding experience-centered narratives that origins from interviews conducted in two separate studies of national development of data hubs for the electricity market in Denmark and Sweden respectively. Through a literature review covering boundary objects, nine prosperities were chosen for the theoretical frame used in the interpretation of the narratives. The conclusion was that boundary object properties were part of the narratives of the data hub developments early on in the in-use taking processes and even before the digital artifact was taken into use.