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Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care
Research Institute of Industrial Economics (IFN), Stockholm, Sweden.ORCID iD: 0000-0001-8857-6116
Research Institute of Industrial Economics (IFN), Stockholm, Sweden.
2018 (English)Report (Other academic)
Abstract [en]

We measure labor productivity in home care using new data from the recent introduction of digital time measurement in Swedish municipalities. By measuring worker utilization (delivered hours as a share of worked hours) we avoid several problems that have plagued previous studies of public sector productivity. The time use measure exposes substantial variation in productivity between home care units, suggesting room for improvement. More productive units deliver a larger share of the hours approved by care managers and have equally satisfied users.

Place, publisher, year, edition, pages
Stockholm: Research Institute of Industrial Economics (IFN) , 2018. , p. 29
Series
IFN Working Paper ; 1212
Keywords [en]
Public sector productivity, digitalization, time use, choice reforms
National Category
Economics
Identifiers
URN: urn:nbn:se:oru:diva-76509OAI: oai:DiVA.org:oru-76509DiVA, id: diva2:1352314
Available from: 2019-09-18 Created: 2019-09-18 Last updated: 2019-09-18Bibliographically approved

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Exploring Digital Time: Measurement in the Public Sector(473 kB)25 downloads
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Jordahl, Henrik
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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf