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An overview of Product Service System through Integrated Vehicle Health Management in an information sensitive industry
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
2019 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Purpose – The research purpose is to enhance knowledge of how organizations can form a PSS through an IVHM system when information is sensitive.

Method – A single case study design of abductive approach was used, with data collection through six semi-structured interviews.

Findings – A system combining IVHM and PSS has many potential benefits, however there are several challenges that need to be overcome in order to implementing a successful model.

Theoretical implications – This study treads a new area not previously explored in the literature when it combines PSS and IVHM, which relies heavily on information flow to succeed, with a case of information sensitivity. This study hence explores a problematic area for either PSS or IVHM, expanding the current literature and providing initial suggestions of how to navigate this.

Practical implications – Firstly, it shows managers the challenges that comes with implementing PSS-IVHM and increasing involvement in the customers’ processes. Secondly, this study shows the theoretical and general challenges of PSS-IVHM and applies the case study’s perspective of information management, granting managers a larger foundation of knowledge before starting their initiatives of PSS-IVHM.

Limitations and future research – This study provides a limited amount of empirical data. Therefore, future research should focus on increasing and widening data collection. The study suggests there is a considerable challenge in conservatism within the defence industry and therefore future research is suggested to explore how change management can combat this challenge.

Place, publisher, year, edition, pages
2019. , p. 77
Keywords [en]
PSS, IVHM, HUMS, Information Security, Defence Industry
National Category
Business Administration Engineering and Technology
Identifiers
URN: urn:nbn:se:ltu:diva-75861OAI: oai:DiVA.org:ltu-75861DiVA, id: diva2:1348843
External cooperation
BAE Systems Hägglunds
Educational program
Industrial and Management Engineering, master's level
Supervisors
Examiners
Available from: 2019-09-12 Created: 2019-09-05 Last updated: 2019-09-16Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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