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Analysis of Voluntary User Feedback of the Swedish National PAEHR Service.
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Research group (Dept. of women´s and children´s health), Clinical Psychology in Healthcare.ORCID iD: 0000-0002-6839-3651
2019 (English)In: MEDINFO 2019: Health and Wellbeing e-Networks for All: Proceedings of the 17th World Congress on Medical and Health Informatics, 2019, Vol. 264, p. 1126-1130Conference paper, Published paper (Refereed)
Abstract [en]

"Journalen" is a patient accessible electronic health record (PAEHR) and the national eHealth service for Sweden's citizens to gain access to their EHR. The Swedish national eHealth organization Inera, responsible for Journalen, created an inbox to receive voluntary user feedback about Journalen in order to improve the service from the user perspective. Based on voluntary user feedback via email. This study explored patients' experiences of using the national eHealth service and identified pros and cons. A mixed method content analysis was performed. In total, 1084 emails from 2016-2017 have been analyzed. 9 categories were identified, the most frequent ones related to questions about why some information was not accessible (due to regional differencies), feedback (including only positive or negative comments as well as constructive improvement suggestions), and emails about errors that user found in their record. These data can be successfully used to continuously improve an already implemented eHealth service.

Place, publisher, year, edition, pages
2019. Vol. 264, p. 1126-1130
Series
Studies in Health Technology and Informatics ; 264
Keywords [en]
Consumer Health Informatics, Electronic Health Records, Evaluation, Health Record, Patient Portals, Personal
National Category
Other Medical Sciences not elsewhere specified
Research subject
Medical Informatics
Identifiers
URN: urn:nbn:se:uu:diva-392213DOI: 10.3233/SHTI190401PubMedID: 31438100ISBN: 978-1-64368-003-3 (electronic)OAI: oai:DiVA.org:uu-392213DiVA, id: diva2:1347347
Conference
MedInfo 2019, Lyon, 26-30 August, 2019.
Projects
PACESS (2016-00623)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2016-00623Available from: 2019-08-31 Created: 2019-08-31 Last updated: 2019-09-02Bibliographically approved

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CiteExportLink to record
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Citation style
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Language
  • de-DE
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  • nn-NB
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  • Other locale
More languages
Output format
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