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Fear, Greed and Lack of Trust in Online Financial Trade
Mid Sweden University, Faculty of Science, Technology and Media, Department of Information Systems and Technology.
2017 (English)In: Journal of Administrative Sciences and Technology, ISSN 2165-9435, article id 106163Article in journal (Refereed) Published
Abstract [en]

Trust is a crucial component in business relations, and also a precondition for people’s adoption of electronic services. This study addresses challenges regarding trust in online financial trade. Results indicate that brokerage companies acting in a dishonest way, along with dominant patterns of fear, greed and lack of knowledge and awareness among clients, lead to frequent losses of money. Which leads to a lack of trust in brokers, brokerage companies and the business domain. The way technology is used increases the challenges of risk and an unequal relation between client and brokerage companies. Self-ethnography has been used as a method, where observations, interviews and conversations were performed. Suggestions are to do further research in order to identify how mechanisms for trustworthiness, accountability and transparency can be created in the business domain, in which management of records will play a central role.

Place, publisher, year, edition, pages
2017. article id 106163
Keywords [en]
online trade; trust; records; fintech
National Category
Social Sciences Other Computer and Information Science
Identifiers
URN: urn:nbn:se:miun:diva-36924DOI: 10.5171/2017.106163OAI: oai:DiVA.org:miun-36924DiVA, id: diva2:1344990
Available from: 2019-08-22 Created: 2019-08-22 Last updated: 2019-08-23Bibliographically approved

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Engvall, Tove
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf