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Fake it 'til you make it! Influencer Marketing 2.0: Verkliga- och Artificiella Influencers påverkan på konsumenters varumärkespercepion, från ett autenticitetsperspektiv
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
2019 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesisAlternative title
Fake it 'til you make it! Influencer Marketing 2.0 : How Real- and Artificial Influencers affect consumers brand perception, from an authenticity perspective (English)
Abstract [sv]

Problemformulering: Konsumenter har påvisat en ökad misstro mot traditionell marknadsföring och efterfrågar autenticitet. Influencer Marketing används i allt större utsträckning av företag för att nå sin målgrupp på önskvärt sätt, och branchen anses ha mognat. Som en vidareutveckling av Influencer Marketing har ett nytt fenomen tagit form; Artificiella Influencers. Fenomenet är ännu relativt okänt av gemene man, men har redan uppmärksammats av såväl modehus som marknadsförare världen över. Hur användandet av detta fenomen kan komma att påverka företag, dess varumärken och uppfattade autenticitet är i dagsläget ännu oklart och forskning på ämnet saknas.

Syfte: Studien ämnar undersöka om, och hur, konsumenters uppfattning av ett varumärke och dess autenticitet skiljer sig åt då varumärket kommuniceras via en Verklig- eller Artificiell Influencer. Vidare avser studien jämföra hur dessa två marknadsföringsstrategier skiljer sig åt gällande koncepten varumärkesperception och autenticitet.

Slutsats: Studien påvisar att såväl likheter som skillnader går att urskilja gällande de attityder och inställningar som återfinns hos respondenterna mellan Verkliga och Artificiella- Influencers. Den avgörande faktorn konstaterades vara vare sig det framgick om Influencern var artificiell eller ej. Om detta ej kunde avgöras av respondenten bedömdes varumärkessamarbetet utefter samma kriterier för båda typerna av Influencers, vilka därmed likställdes från ett autenticitetsperspektiv. Vidare fastställdes den övergripande kongruensen av matchning mellan samtliga faktorer och modeller vara av stor vikt och helt beroende av individernas subjektiva perception av autenticitet.

Forskningsbidrag: Denna studie tillför nya insikter om hur individer uppfattar varumärkesautenticitet vid användandet av fenomenet Artificiella Influencers. Detta fenomen är därmed en ny-tappning på ämnesområdet Influencer Marketing varför uppsatsen bidrar med ökad förståelse för såväl fältet Influencer Marketing som fenomenet Artificiella Influencers.

Abstract [en]

Problematization: Consumers have demonstrated an increased distrust against traditional marketing and are demanding authenticity. Influencer Marketing is used more frequently by companies in order to reach the target audience in a desired manner, and the industry is considered to have matured. As a further development of Influencer Marketing, a new phenomenon has evolved; Artificial Influencers. The phenomenon is still relatively unknown by the commonalty but has already been recognized by both fashion houses and marketers worldwide. The effects this phenomenon will have upon companies deciding to follow this new trend, their brands and perceived authenticity is still unclear and as for now, there is a lack of research on the subject.

Purpose: The purpose of this study is to examine if, and how, consumers perception of a brand and its authenticity alters whether the brand is communicated by a Real- or an Artificial Influencer. Furthermore, the study aims to compare how these two marketing strategies differs in terms of brand perception and authenticity.

Conclusion: This study determines that both similarities and differences can be distinguished among the attitudes of the respondents regarding the matter of Real- versus Artificial Influencers. The decisive factor was found to be whether or not it was clear that the Influencer was artificial. If the respondent could not tell the origin of the Influencer, the brand collaboration was assessed upon the same criteria for both types of Influencers, hence they can be regarded being equal in terms of authenticity. Moreover, it became clear that the overall congruence of fit between all of the determinants as well as the theoretical models were of importance, which depended on the individual’s subjective perception of authenticity.

Contribution: This study contributes with new insights on how individuals perceive brand authenticity when companies market themselves with the help of Artificial Influencers. The phenomenon can therefore be seen as a remastered form of Influencer Marketing hence this thesis contributes to an increased understanding of both the Influencer Marketing field as well as the phenomenon of Artificial Influencers.

Place, publisher, year, edition, pages
2019. , p. 93
Keywords [en]
Influencer Marketing, Influencers, Artificial Influencers, authenticity, brand perception
Keywords [sv]
Influencer Marketing, Influencers, Artificiella Influencers, autenticitet, varumärkesperception
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-159505ISRN: LIU-IEI-FIL-A--19/03025--SEOAI: oai:DiVA.org:liu-159505DiVA, id: diva2:1344543
Subject / course
Master Thesis in Business and Economics Programme (Business Administration)
Presentation
2019-06-03, P30, Linköpings Universitet, Linköping, 13:15 (Swedish)
Supervisors
Examiners
Available from: 2019-08-22 Created: 2019-08-21 Last updated: 2019-08-22Bibliographically approved

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