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Intern kommunikation inom uppdragsprocessen
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Applied Mechanics, Byggteknik.
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Applied Mechanics, Byggteknik.
2019 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesisAlternative title
Internal communication within the construction process (English)
Abstract [en]

Projects in the construction sector, whether it is of newconstructions or renovations, is a process that includes severaldisciplines that must interact. To facilitate collaborationthere are many different methods and tools for communication. Thisreport aims to create an understanding of the problems thatBjerking, a consulting company in the construction design sector,today has with the internal communication, or if there even isa problem, and to examine solutions to improve communication. Inorder to obtain data, Bjerking employees from Uppsala and Stockholmwere interviewed and a customer who has a far-reaching frameworkagreement with Bjerking. A survey was also sent out to all450 employees at Bjerking. Other secondary data on groupdevelopment, interviewing techniques and more were obtained inliterature through the network library Legimus and the databaseDiva. The results of interviews and the survey show that there isa problem with how communication takes place and that there is adissatisfaction with the handling of documents. The presentedproposals for improvements are based on the shortcomings that existin the communication that emerged in the interview study and thesurvey. These proposals include third-party file management andchatbased communication systems. They will influence how dailycommunication and internal communication within projects take place.This in turn can affect the project’s quality and timeconsumtion.Although Bjerking already has a communication tool, it isprimarily the project that decides on how the work should be done.However, one should be consistent in the choice of communicationtools internally. Proposals for a minor restructuring of thetemplates and control documents presented on Bjerking’s intranetare presented. Proposals concerning project numbering and access todocuments aswell.Finally, recommendations and further studies are presented whereconcrete proposals about which communication system is best suitedto Bjerking and what the next step to increase the efficiency is.

Place, publisher, year, edition, pages
2019. , p. 85
Keywords [sv]
Byggteknik, intern kommunikation, kommunikation, uppdragsprocess
National Category
Civil Engineering
Identifiers
URN: urn:nbn:se:uu:diva-390552ISRN: UTH-INGUTB-EX-B-2019/022-SEOAI: oai:DiVA.org:uu-390552DiVA, id: diva2:1341941
External cooperation
Bjerking
Educational program
Bachelor Programme in Construction Engineering
Supervisors
Examiners
Available from: 2019-08-14 Created: 2019-08-12 Last updated: 2019-08-14Bibliographically approved

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