Title: The importance of transition management during implementations of automised

processes: Management models, are they crucial for the successful implementation of

organizational change?

Authors: Anca Carpinisan & Jonas Bogren

Transition management is very common within companies, mostly because development

and change is an ongoing process. Transition management has become increasingly

important when companies are developing, especially when they are implementing

process automation. The insurance industry is facing a very interesting future because

they have a lot of room for process automation.

The main pupose of this study is to gain knowledge and understanding of

how transition management works and what makes it successful when implementing

process automation. This study was made at an insurance company in Sweden. In order

to best answer the questions in this study we have used a qualitative research strategy

with an inductive approach. The data has been collected through nine semi-structured

interviews from project managers. The empirical data and the theories helps us produce

the results. John P. Kotter’s eight-step model is used to clarify which parts of this method

that need to be used to have a successful change of process. Theories about

communication and motivation are also used to better understand the transition

management process.

The findings of this study tell us that not all of the eight steps in John P.

Kotter´s model are necessary in order to have a successful transition management

process. We found that the team, authority and mandate as well as motivation are the key

factors that determine how successful transition managements are when implementing

process automation. The success of a transition management process has more to do with

human psychology and conviction of the employees regarding the benefits of

implementing it, rather than following a strict management model.