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Visualizing project information from the perspective of a client: How do you present information in a user friendly manner?
KTH, School of Electrical Engineering and Computer Science (EECS).
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The importance for businesses to adapt to the digital age should not be understated. The demand for businesses to provide its customers and clients with engaging, immersive, collaborative, and interactive products is increasing as well. User experience is a term that encapsulates these demands very well. This statement also holds true in less obvious aspects of business-customer relationships, namely in the field of project management and the relationship between the client and the provider. The question then becomes: How do you visualize and present information regarding the process and progress of a project to a client in a user friendly and interactive manner? User-centered design was the approach used to create the design solution. Five clients were interviewed, and the results of their interviews rendered in a prototype which they then tested and had evaluated. The prototype incorporate three task visualizations, supports communication and approval of design proposals, highlights when the user is required to make decisions, among other things. This design solution was deemed to adequately fulfill the users’ needs and goals, but it also had room for improvements.

Abstract [sv]

Vikten för företag att anpassa sig till den digitala tidsåldern ska inte underskattas. Kraven på företag att kunna bistå med immersiva, engagerande och interaktiva produkter ökar. User experience är ett begrepp som omfattar dessa krav väl. Även i mindre uppenbara delar i relationen mellan företag och kund återfinns dessa krav, bland annat inom projektledning och i relationen mellan leverantörer och dess kunder. Frågan blir då: Hur kan man visualisera och presentera information om processen och statusen i ett projekt till en kund på ett användarvänligt och interaktivt sätt? Användarcentrerad-design var tillvägagångsättet som användes för att besvara denna fråga. Fem kunder intervjuades och resultaten från deras intervjuer ledde till en prototyp som de även senare testade. Prototypen bestod bland annat av tre aktivitetsvisualiseringar, en sida som stödde diskussion och godkännande av designförslag, samt att den belyste när användaren behövde fatta beslut. Prototypen uppfyllde användarnas behov och krav, men lämnade även utrymme för förbättringar.

Place, publisher, year, edition, pages
2019. , p. 14
Series
TRITA-EECS-EX ; 2019:409
Keywords [en]
User experience; Project management; Information visualization; Human-computer interaction; Digital transformation;
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:kth:diva-254982OAI: oai:DiVA.org:kth-254982DiVA, id: diva2:1337118
Supervisors
Examiners
Available from: 2019-07-11 Created: 2019-07-11 Last updated: 2019-08-29Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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Output format
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