Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Som ett öppet vykort?: En fallstudie av hantering och bevarande av e-post ur ett informationssäkerhet- och informationskulturperspektiv
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
2019 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Like an Open Postcard? : A Case Study of the Management and Preservation of E-mail from an Information Security and Information Culture Perspective (English)
Abstract [en]

This thesis is based on a case study of two Swedish municipalities. I have studied which strategies archivists and registrars use for managing and preserving e-mail within these organizations. The study constitutes a comparison between a municipality that has introduced a e-archive and one that has not done so. I also explore how the way in which e-mail is managed has changed over time in the municipalities since The General Data Protection Regulation (GDPR) was introduced in Sweden and throughout the EU in 2018.

The study was conducted through qualitative methods. Semi-structured interviews with archivists and registrars from the two municipalities were completed. The empirical material from the interviews has been analysed using qualitative content analysis. This means that notes and transcriptions of the interviews was sorted and categorized and then transformed into the results of the study. The thesis theoretical framework consists of information culture and I have analysed in which way the information culture has changed in the organizations since the GDPR came into force. In addition, I also analysed my results from an information security perspective, since this is up-to-date with the GDPR and is an important aspect to consider in relation to of e-government and records management in the society today.

The results show that there are a lot of challenges in the municipalities studied concerning management and preservation of e-mail, especially regarding how the people working in the organization tackle the e-mail. There is a great need that increased education about records management reaches out more in the organizations.The conclusion of this challenges is that information culture also has changed noticeably since the GDPR was introduced. The result of this has in many cases meant that many employees have gained a greater awareness that they need to start reviewing their e-mail inboxes, but they do not know how or in what way it should be done. To solve these problems, it is therefore essential that the education initiatives between archivists and registrars and the employees, that had begun to be implemented in the municipality’s, continues to be expanded.

In conclusion and in summary, I would like to emphasize that it is important to consider information culture in organizations today. It is important both to be able to develop the organization's records management and also in a wider social context, in order to satisfy a good structure of public documents and our democratic right to take part of these. In addition to this, in my study, I have come to the conclusion that it is essential to consider the information security both within the public organizations and from a wider societal context, especially linked to management and preservation of e-mail.

So far, the topic of managing and preserving e-mail linked to strategies used by organizations and how people influence these has been a rather unexplored area in the field of archival science. This study aims to create new knowledge about an area that is both current and important from a wider societal perspective as well as from an archival science perspective.

This is a two years master's thesis in Archival Science.

Place, publisher, year, edition, pages
2019. , p. 85
Series
Uppsatser inom arkivvetenskap, ISSN 1651-6087 ; 177
Keywords [en]
E-mail, Information security, Information culture, E-government, Archivists, Registrars, The General Data Protection Regulation (GDPR)
Keywords [sv]
E-post, informationssäkerhet, informationskultur, e-förvaltning, arkivarier, registratorer, dataskyddsförordningen
National Category
Other Humanities not elsewhere specified
Identifiers
URN: urn:nbn:se:uu:diva-388438OAI: oai:DiVA.org:uu-388438DiVA, id: diva2:1333146
Subject / course
Archival Science
Educational program
Master Programme in ALM
Supervisors
Examiners
Available from: 2019-07-06 Created: 2019-06-30 Last updated: 2019-10-22Bibliographically approved

Open Access in DiVA

fulltext(703 kB)31 downloads
File information
File name FULLTEXT01.pdfFile size 703 kBChecksum SHA-512
67eef97da25ecce41c43357f9f3f9321f3405dde594ca2cb7554b0e1a41f395c24e92704d86b2f5318bf357cff9f4d29b7c2a974b03ef34a52004dd7b4ae4b14
Type fulltextMimetype application/pdf

By organisation
Department of ALM
Other Humanities not elsewhere specified

Search outside of DiVA

GoogleGoogle Scholar
Total: 31 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 186 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf