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SINCE THE BEGINNING OF THIS INTERVIEW I HAVE MANAGED FOUR EMAILS: A qualitative study of email management for information workers
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2019 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

As a result of the rapid development of technology and the implementation of it in work environments, productivity and profit can increase for an organization. Email has led to much shorter ways of communication but there are also less positive aspects of technology. Technostress, information overload and email overload are all three effects of this new ubiquitous digital era. We ask how individual information workers manage and reply to incoming email, to extend our knowledge regarding the effects of email overload on information workers, and to identify their coping strategies in their work life context. This knowledge can be used by practitioners, designers and researchers to develop email as a service further. By conducting nine qualitative interviews with information workers employed in three different organization, we found that balance in email management is important to utilize the full potential of the service, and it would be useful for individuals, as well as organizations, to establish clear rules regarding email use both within work hours, as well as on leisure time.

Place, publisher, year, edition, pages
2019. , p. 32
Series
Informatik Student Paper Master (INFSPM) ; 2019.09
Keywords [en]
Information worker, email management, technostress, information overload, email overload.
National Category
Human Aspects of ICT
Identifiers
URN: urn:nbn:se:umu:diva-160964OAI: oai:DiVA.org:umu-160964DiVA, id: diva2:1331022
External cooperation
Two anonymous organisations in public and private sector
Educational program
Master's Programme in Human-Computer Interaction
Supervisors
Examiners
Available from: 2019-06-26 Created: 2019-06-26 Last updated: 2019-06-26Bibliographically approved

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Horned & Forsman, 2019(616 kB)14 downloads
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CiteExportLink to record
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Citation style
  • apa
  • ieee
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