Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
A Qualitative Study of Emotional Labour among Domestic Violence Shelter Workers: Interviews with professional social workers
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Criminology.
University of Gävle, Faculty of Health and Occupational Studies, Department of Social Work and Criminology.
2019 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The aim of this study was to explore the emotional labour of domestic violence shelter workers. A qualitative approach was used and four professionals were interviewed. The interviewees described that they were expected to provide different types of services which include empowering their clients so that they can survive independently after leaving the shelter. The findings showed that the shelter workers hide or suppress different types of emotions, especially when they are frustrated or emotionally affected by the client's situation. According to the workers, they experienced stress as a consequence of the emotional labour, and they expressed that working in the field of domestic violence had made it difficult for them to trust men. Making a difference in the lives of the clients was described as a source of motivation and help them to cope with the negative aspects of the shelter work. Even though the findings cannot be generalised, the study provides comprehensive information about how emotional labour in this particular context can be perceived. The shelter workers described that the levels of satisfaction they get from helping clients resolve their problems were more significant than the negative consequences of emotional labour.

Place, publisher, year, edition, pages
2019. , p. 60
Keywords [en]
Emotional labour, domestic violence shelter workers
National Category
Social Work
Identifiers
URN: urn:nbn:se:hig:diva-30235OAI: oai:DiVA.org:hig-30235DiVA, id: diva2:1330694
Subject / course
Social work
Educational program
Bachelor of Science in Social Work - Specialization International Social Work
Supervisors
Examiners
Available from: 2019-06-26 Created: 2019-06-26 Last updated: 2019-06-26Bibliographically approved

Open Access in DiVA

fulltext(616 kB)15 downloads
File information
File name FULLTEXT01.pdfFile size 616 kBChecksum SHA-512
b2e880bad17e2ba5b2a80012fcf76af5b7bd76c1f7fd901fc40fe0c02b9b053fdddfdece62ff9b3c19789d17312a796a22bd8b780d65fbff472931b8df5a96ad
Type fulltextMimetype application/pdf

By organisation
Department of Social Work and Criminology
Social Work

Search outside of DiVA

GoogleGoogle Scholar
Total: 15 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 62 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf