Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
En kvalitativ intervjustudie av gymnasiebibliotekariers emotionella arbete
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
2019 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
A qualitative interview study of high school librarians' emotional labour (English)
Abstract [en]

Introduction. The concept of emotional labour can be described as the strategies used to express emotions required of a job, and the strategies used to suppress those emotions that are inappropriate in the workplace. This paper aims to examine the emotional labour of Swedish high school librarians. Method. For this study, six high school librarians were interviewed about emotional situations in the workplace and how they handle their emotions. The interview transcripts were analysed thematically, using QDA Miner Lite software. Analysis and results. Emotional labour theories and role theory were used to understand the librarians' emotional labour. The findings show that emotional labour occurs in interactions with students, teachers/colleagues and managers. Situations that require emotional labour include students that make a racket in the library, students in need of support in personal matters and challenges of instructional work. However, the most prominent theme concerns teachers/colleagues and managers who do not have accurate knowledge of the librarians' competencies. The librararians use deep and surface acting strategies to handle their emotions, as well as situation modification, situation selection and venting. These strategies are used both during interaction and before/after (outside of) situations. Conclusion. Interactions with students are not the primary cause of the librarians' emotional labour. Rather, the main reason for emotional labour is managers' and colleagues' limited knowledge of school library work and the competencies of school librarians. One effect of this limited knowledge is that the librarians do not always get the opportunity to practice their competence. Another effect is the risk that the students do not get equal access to the librarys' and the librarians' services – in turn, the risk of this inequality affects the librarians' emotional health negatively.

This is a two years master’s thesis in Library and Information Science.

Place, publisher, year, edition, pages
2019. , p. 74
Series
Uppsatser inom biblioteks- & informationsvetenskap, ISSN 1650-4267 ; 768
Keywords [en]
Emotions, school librarians, school libraries, high school libraries, library employees, quality of work life
Keywords [sv]
Känslor, skolbibliotekarier, skolbibliotek, gymnasiebibliotek, bibliotekspersonal, arbetsliv
National Category
Information Studies
Identifiers
URN: urn:nbn:se:uu:diva-387383OAI: oai:DiVA.org:uu-387383DiVA, id: diva2:1328771
Subject / course
Library and Information Science
Educational program
Master Programme in ALM
Supervisors
Examiners
Available from: 2019-06-24 Created: 2019-06-23 Last updated: 2019-06-24Bibliographically approved

Open Access in DiVA

fulltext(607 kB)21 downloads
File information
File name FULLTEXT02.pdfFile size 607 kBChecksum SHA-512
011b83221a0a4213fcc5198ead5ec822e087e9a5b6fee6bdbd29373752857260222e5eabc3d7e749a9438d7196f56934f8fa380d4207b6319cc7898d1aeaf827
Type fulltextMimetype application/pdf

By organisation
Department of ALM
Information Studies

Search outside of DiVA

GoogleGoogle Scholar
Total: 21 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 84 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf