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Transpersoners upplevelse av bemötandet inom socialtjänsten
Ersta Sköndal Bräcke University College, Department of Social Sciences.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Transgender People`s Experiences of Treatment by Social Services (English)
Abstract [sv]

Syftet med studien var att undersöka hur transpersoner upplever bemötande inom socialtjänsten. Enligt tidigare forskning har transpersoner olika upplevelser av bemötandet inom socialtjänsten. De har upplevt att de mötts med oförståelse och okunskap, blir felkönade och blir inte tilltalade vid sitt rätta namn. Positiva upplevelser handlade om respekt av transpersonernas könsidentitet och att de blev tilltalade med rätt pronomen.

Det här är en kvalitativ studie som genomförts med hjälp av semistrukturerade intervjuer per telefon med fyra personer. Studien har gjorts med induktiv metod och ett analytiskt ramverk som innehåller olika teorier och begrepp har valts utifrån datamaterialet. För att analysera studiens resultat har jag valt begreppet bemötande. Jag har även använt mig av socialkonstruktivistisk teori- Berger & Luckmanns sociologiska teori, begreppet heteronormativitet och teorin om den heterosexuella matrisen. Den heterosexuella matrisen handlar om förväntningar att alla är heterosexuella och övertygelsen om att det endast finns två separata kön som ställs i motsats till varandra.

Studien har visat att transpersoner har olika upplevelser av bemötande inom socialtjänsten. Transpersoner har upplevt att de inte är tagna på allvar, bemöts med oförståelse och särbehandlas. Majoriteten av studiens respondenter har upplevt att de inte passar in i en given mall, det vill säga i heteronormen. Transpersoner har upplevt att sexuell läggning och könsidentitet ses av socialtjänstens handläggare som något socialt konstruerat och därför inte medfött, utan valt. Heteronormen och den homosexuella läggningen har lyfts av transpersoner som anledning till handläggarnas ovilja att hjälpa dem. Positiva upplevelser av bemötandet har handlat om att transpersoner har blivit bemötta lika oavsett könsidentitet, att handläggarna visat omtanke, respekt och erbjudit den hjälp som de behövde. Slutsatsen är att bemötandet kan upplevas olika beroende på vilken attityd handläggarna har samt hur transpersonerna själva definierar begreppet bemötande. Upplevelser av bemötandet inom socialtjänsten kan även variera från kommun till kommun.

Abstract [en]

The aim of the study was to examine how transgender people experience the treatment from social services. Previous research shows that experiences of treatment of transgender people by social services are various. Transgender people have experienced lack of understanding and knowledge, misgendering and being called by the false name. Good treatment that transgender people experienced included respect for transgender people’s gender identity and the use of right pronoun.

This is a qualitative study based on semi- structured interviews and made through the phone with four persons. The study has been made with inductive method where an analytical framework with different theories and definitions was chosen taking into consideration the data. Treatment as definition was chosen to analyse the results of the study. I have even used the theory of social constructivism- Berger & Luckmann’s sociological theory as well as the definition heteronormativity and the theory on the heterosexual matrix. The theory on the heterosexual matrix is about expectations that everyone is heterosexual and belief that there are only two sexes that are opposites of each other.

  The study has shown that transgender people’s experiences of treatment by social services are various. Transgender people have experienced lack of understanding. Furthermore, transgender people have experienced that they have not been taken seriously and have been discriminated. The majority of respondents has experienced that they do not fit the heteronorm. Transgender people have also experienced that sexual orientation and gender identity are seen by administrative officials as something social constructed, and therefore not innate, but chosen. The heteronorm and homosexuality have been lifted by transgender people as the reason why administrative officials did not want to help them. Good treatment transgender people have experienced was about equal treatment regardless of gender identity. Transgender people have experienced that administrative officials have shown that they respect and care about them as well as they have been offered help they needed. Conclusion of the study is that treatment experienced by transgender people depends on which attitude administrative officials have towards transgender people as well as on how transgender people define the concept treatment. Experiences of the treatment by social services can vary between different municipalities too.

Place, publisher, year, edition, pages
2019. , p. 49
Keywords [en]
transgender people, treatment, experiences, social services
Keywords [sv]
transpersoner, hbtq-personer, bemötande, upplevelser, socialtjänst
National Category
Social Work
Identifiers
URN: urn:nbn:se:esh:diva-7618OAI: oai:DiVA.org:esh-7618DiVA, id: diva2:1327864
Educational program
Socionomprogrammet 210 hp
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2019-06-24 Created: 2019-06-20 Last updated: 2019-06-24Bibliographically approved

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Citation style
  • apa
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