Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Optimering av arbetssätt och processer inom ett IT-företag
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Optimization of working methods and processes within an IT company (English)
Abstract [sv]

Detta examensarbete ämnar till att identifiera kvalitetsproblem inom den studerade organisationen varpå kvalitetstekniska tillvägagångssätt appliceras i syfte av att framställa lösningsförslag. Rapporten innefattar teorierna SWOT, Sociala medielandskapet, hörnstensmodellen, processmodellering, processmognad, TQM, PDSA-cykeln, statistisk processtyrning, Ishikawadiagramoch tidigare forskning som anses adekvat. Arbetet är vidare en fallstudie där kvalitativa och kvantitativa data, övervägande av primär art, skapat underlag för rapportens innehåll.

Resultat tyder på att det inom den studerade organisationen råder brist på nödvändiga rutiner och resurseffektivitet för att möjliggöra fortsatt progression. Företagets resurser nyttjas ineffektivt vilket anses hämma företagets utvecklingsmöjligheter. Att det inom organisationen finns kvalitetsproblem har utmynnat i en oönskad mängd ouppfyllda bokningar, en företeelse kallad timeouts. Företeelsen har sedermera lett till förlust av potentiell inkomst. Presenterat resultat påvisar vidare att det inom den studerade organisationen finns goda förutsättningar för tillväxt.

Slutsatser som kan dras påvisar att den studerade organisationen i samförstånd med tidigare forskning står inför utmaningen att skapa balans mellan ettagilt arbetssätt och processmognad. Bristen på dokumentation och rutiner samt ett ineffektivt resursutnyttjande utgör stora hot mot tillväxt varpå tre lösningsförslag har presenterats. I rapporten redovisas följande tre lösningsförslag: förbättring av processmognad, förvärv av stylister samt aktivering av befintliga stylister och anskaffning av extrapersonal. För vardera enskild lösning har en individuellt utformad handlingsplan och en preliminärt utformad tidplan upprättats.

Abstract [en]

This thesis aims to identify quality problems within the studied organization, whereupon quality-technical approaches are applied in order to produce solution proposals. The report includes the theories SWOT, Social Media Landscape, Cornerstone Model, Process Modeling, Process Maturity, TQM, PDSA Cycle, Statistical Process Control, Ishikawa Diagram and previous research that is considered adequate. The work is a case study where qualitative and quantitative data, predominantly of the primary form, created the basis for the report's content.

Results indicate that there is a lack of necessary routines and resource efficiency within the studied organization to enable continued progression. The company's resources are used inefficiently, which is considered to inhibit the company's development opportunities. The fact that there are quality problems within the organization has resulted in an unwanted amount of unfulfilled bookings, a phenomenon called timeouts. The phenomenon has subsequently led to a loss of potential income. Presented results further demonstrate that within the studied organization there are good conditions for growth.

Conclusions that can be drawn show that the studied organization, in agreement with previous research, faces the challenge of creating a balance between an agile working method and process maturity. The lack of documentation and routines as well as inefficient resource utilization represent major threats to growth, after which three solutions have been presented. The report presents the following three solution proposals: improvement of process maturity, acquisition of stylists and activation of existing stylists and acquisition of extra staff. For each individual solution, an individually designed action plan and a preliminary design timetable have been established.

Place, publisher, year, edition, pages
2019. , p. 61
Series
TVE-LKF ; 19 008
Keywords [en]
Agile working methods, quality management, quality development, process maturity, routines, small businesses, continuous improvements, TQM
Keywords [sv]
Agila arbetssätt, kvalitetsledning, kvalitetsutveckling, processmognad, rutiner, småföretag, ständiga förbättringar, TQM
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:uu:diva-386468OAI: oai:DiVA.org:uu-386468DiVA, id: diva2:1327679
External cooperation
Educational program
Bachelor Programme in Leadership - Quality Management - Improvement
Supervisors
Examiners
Available from: 2019-06-24 Created: 2019-06-19 Last updated: 2019-06-24Bibliographically approved

Open Access in DiVA

fulltext(2980 kB)26 downloads
File information
File name FULLTEXT01.pdfFile size 2980 kBChecksum SHA-512
0665918c25155ed449179cb8efbe83651436191454efdb06137741acf0bff08040f18f347e0c250d65d861c8ac37e50308ef3984b460a8bbea74c0d45d57efd8
Type fulltextMimetype application/pdf

By organisation
Industrial Engineering & Management
Other Engineering and Technologies not elsewhere specified

Search outside of DiVA

GoogleGoogle Scholar
Total: 26 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 48 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf