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Beyond small talk: The importance of informal communication for management consultants when integrating knowledge in projects
Linköping University, Department of Management and Engineering, Business Administration.
Linköping University, Department of Management and Engineering, Business Administration.
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Background - The demand for management consultants in projects has been growing. However, many projects fail to integrate knowledge due to communication issues. Management consultants therefore need to be able to communicate and integrate knowledge in projects. Informal communication is very important and can be used to integrate knowledge efficiently in projects.

Thesis aim - The aim of the thesis is therefore to enlighten how informal communication affects the integration of management consultants’ knowledge in projects.

Methodology - This is a qualitative cross-sectional study, where primary data was collected through semi-structured interviews with twelve management consultants from nine different companies.

Findings - Informal communication affects management consultants’ knowledge integration in projects in several ways. Most commonly by creating trust and strong relations, which enhances the knowledge integration in projects. However, unfavorable unstructured communication can lead to uncontrolled knowledge that threatens the knowledge integration. Therefore, informal communication needs to be balanced, used in the right way and used in combination with formal communication to be as efficient as possible for knowledge integration in projects.

Place, publisher, year, edition, pages
2019. , p. 101
Keywords [en]
projects, knowledge integration, informal communication, management consultants
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-157730ISRN: LIU-IEI-FIL-A--19/03156--SEOAI: oai:DiVA.org:liu-157730DiVA, id: diva2:1327644
Subject / course
Master's Programme in Business Administration – Strategic
Presentation
2019-06-04, C-building, Linköping University, Linköping, 10:00 (English)
Supervisors
Examiners
Available from: 2019-06-20 Created: 2019-06-19 Last updated: 2019-06-20Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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