Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The Effect of Leading Behavior and Style of Project Manager on the Retention of Skillful ICT Project Workers
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Talent turnover is a threat to different industries, and ICT industry is one industry sector that suffers the highest turnover rate of its skillful ICT project workers. Even though practitioners and researchers from strategic human resource management has taken the issue into great deal of concerns, yet the turnover rate in the industry is still high. Due to that, many ICT project failures was related to such high turnover rate that the industry inherited.

This study attempted to address the question of how to better retain skillful ICT project workers, and explored how leading behavior (i.e. task-oriented behaviors, relation-oriented behavior and change-oriented) and leading style (i.e. autocratic, democratic, and laissez-faire) of project managers affect turnover intention of project workers, while considering the two most significant tendencies to turnover intentions; motivation and job satisfaction.

Explorative qualitative research method was used, and due to the nature of the study, inductive and deductive reasoning was adopted. Both primary and secondary data was collected. Primary data was collected from 10 skillful ICT project workers, through skype-based interview and web-based qualitative survey. Through this exploratory research, the study found that not only leadership of project managers plays major role in retention of skillful ICT project workers through right leading behavior and style at the right situation, but also certain leading behavior and styles can contribute to turnover intention of skillful ICT project workers.

More specifically, the study found that low relation with low task concern leading behavior, and high task with low relation concern behavior results in project workers demotivation and job dissatisfaction, and ultimately lead to their turnover intention. Furthermore, autocratic leadership style is found to contribute to demotivation and job dissatisfaction of high competent and high committed project workers, where ineffective application of laissez-faire, and democratic leadership style also results in demotivation and work dissatisfaction of project workers, and ultimately lead to turnover intentions. On the contrary, some skillful project workers perceived mix leading styles, such as delegative, participative and supportive fit in their needs, and expressed their desire to stay with the organization if they work under project manager with such blending leading style.

Keywords: Leadership, retention, turnover project manager, project workers, , project management, ICT industry, Indonesia, motivation, job satisfaction

Place, publisher, year, edition, pages
2019. , p. 79
Series
TVE-MILI ; 19003
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:uu:diva-386075OAI: oai:DiVA.org:uu-386075DiVA, id: diva2:1327019
Educational program
Master Programme in Industrial Management and Innovation
Examiners
Available from: 2019-06-19 Created: 2019-06-18 Last updated: 2019-06-19Bibliographically approved

Open Access in DiVA

fulltext(1775 kB)116 downloads
File information
File name FULLTEXT01.pdfFile size 1775 kBChecksum SHA-512
94a654fe4b4ddd6672e88e970724159cd3ba3bc5b9006c0fdc8c8d6da3cb76c6bd14a441405bf3dc7b26819a449aa18b54b1bad760c16ace943db048cc4653d4
Type fulltextMimetype application/pdf

By organisation
Industrial Engineering & Management
Other Engineering and Technologies not elsewhere specified

Search outside of DiVA

GoogleGoogle Scholar
Total: 116 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 1202 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf