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Införande av digitala medarbetare för att hjälpa eller ersätta mänskliga kollegor: En fallstudie av fyra svenska organisationers införande av robotiserad processautomation och artificiell intelligens
Linköping University, Department of Management and Engineering, Industrial Economics.
Linköping University, Department of Management and Engineering, Industrial Economics.
2019 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Implementation of Digital Co-Workers to Help or Replace Human Colleagues : A case study of four Swedish organizations which have implemented robotic process automation and artificial intelligence (English)
Abstract [en]

Automation could help organizations make work processes more efficient. The automatization could be seen as a digital co-worker and it is done by robotic process automatization (RPA) or artificial intelligence (AI). There is an ongoing debate about the effect of implementation of automatization. Should the effect be seen as a threat or a possibility for organizations and employees? This study examines how organizations are working or should work with automatization and what automatization requires from the organization. Moreover, this study explores automatization in organizations by studying academic books and articles about digitalization and change management. Articles and books are researched in three focus areas. The focus areas are: Goalsetting and effects, Attitude and Communication. In the empirical observation this study presents the findings from four Swedish organizations from different industries based on the focus areas. This study concludes that the work with automatization varies between the researched organizations. All four organizations were in the beginning of setting up automatization and had a vision to automate more processes. It is essential to start automatizing a small process instead of a large process or many at the same time. Also, it is necessary to map out work processes before automatization can be considered, since automatization requires distinct explanation of a process. Automatization should be managed by a business department and not from an IT-department. However, good collaboration between the two departments is vital. Furthermore, the effects, now and further on, of automatization should be communicated to the employees by their manager. Employees should be involved as change agents to help communicate the considered change to their colleagues. No resistance to change was found in any of the four organizations, instead scepticism was found more relevant in changes caused by automatization. 

Place, publisher, year, edition, pages
2019. , p. 129
Keywords [en]
Digitisation, automation, RPA, AI, digital co-worker, change management
Keywords [sv]
digitalisering, automatisering, robotiserad processautomation, RPA, artificiell intelligens, AI, digital medarbetare, förändringsledning
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:liu:diva-157648ISRN: LIU-IEI-TEK-A--19/03341--SEOAI: oai:DiVA.org:liu-157648DiVA, id: diva2:1326430
External cooperation
Knowit Insight Öst AB
Subject / course
Industrial Management
Presentation
2019-05-29, 10:44 (Swedish)
Supervisors
Examiners
Available from: 2019-06-28 Created: 2019-06-18 Last updated: 2019-09-05Bibliographically approved

Open Access in DiVA

INFÖRANDE AV DIGITALA MEDARBETARE FÖR ATT HJÄLPA ELLER ERSÄTTA MÄNSKLIGA KOLLEGOR(2101 kB)62 downloads
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CiteExportLink to record
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