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Erfarenhetsåterföring och informationshanteringi en komplex organisation
KTH, School of Industrial Engineering and Management (ITM), Sustainable production development.
2019 (Swedish)Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesisAlternative title
Experience feedback and information management in a complex organization (English)
Abstract [sv]

Målet med examensarbetet är att ta fram en lista på åtgärder vilka är ämnade åt att förbättra dokumenthanteringen och informationslagringen på Arcona, samt förbättra tillgängligheten av relevanta dokument och information.Åtgärderna ska ha en inbördes prioriteringsordning och vilka eventuella krav som ska ställas på förekommande system ska undersökas. Fokus ligger på erfarenhetsåterföring genom dokumentation och informationshantering.Vid genomförandet av projektet tillämpas Quality Function Deployment (kundcentrerad planering). Med utgångspunkten hos produktionsledarrollen har kundönskemål samlats och tolkats för att sedan presentera adekvata förslag på förbättringsåtgärder som uppdragsgivaren kan tillämpa. Resultatet innefattar en lista på åtgärder rangordnat efter föreslagen preliminär prioritering där vi högst upp finner kortfattat bland annat:- Att förstärka medarbetarnas medvetenhet kring rutiner och var de hittar särskildadokument & information.- Ett betygsättningssystem för underentreprenader som anlitas av Arcona AB.- Framtagandet av specifikt listade dokument.- En rutin för erfarenhetsåterföring som är återkommande i olika delar av produktionen.Information om vad varje punkt innefattar återfinns i rapporten.

Abstract [en]

The aim of the thesis work is to, with the role of the production managers role and function in focus, bring forth a list of suggested actions on how management of documents and information can improve and how relevant documents and information can be made more accessible. The suggested actions shall be arranged in a prioritized manner and the work shall investigate on the eventual requirements of such a system that can manage the documents/data adequately. Focus have been on utilizing experience feedback through documentation and information management. The method QFD (Quality Function Deployment) has been applied during the thesis work.The customer requirements/needs of the co-workers, primarily the productionmanagers, have been collected and interpreted to later on present adequate suggestions of action of improvement that the employer can apply.The result contains a list of actions arranged based on most highly to least highly recommended action to implement. At the top, we find amongst other actions:- To reinforce the co-workers knowledge about routines and whereabouts of specificdocuments & information.- A score-based rating system to be able to rate subcontractors that has been hired byArcona AB.- The production of certain listed documents.- A routine of documenting experience feedback that comes continuously in specific v stages of the production. Information regarding what every action includes is found inside of the thesis.

Place, publisher, year, edition, pages
2019.
Keywords [en]
Customer requirements, Experience feedback, Information management, Quality Function Deployment
Keywords [sv]
Erfarenhetsåterföring, Informationshantering, Kundcentrerad planering, QFD, Quality Function Deployment
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-253801OAI: oai:DiVA.org:kth-253801DiVA, id: diva2:1326414
Supervisors
Examiners
Available from: 2019-06-18 Created: 2019-06-18

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CiteExportLink to record
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