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Användningen av balanserade styrkortet i små och medelstora företag
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The Balanced Scorecard in small- and medium sized companies (English)
Abstract [en]

Purpose - The purpose of this study is to explore how SMEs use the Balanced Scorecard to manage and control their organization.

Method - The study is of a qualitative nature and is based on a deductive approach. The empirical data has been collected through semi-structured interviews.

Conclusion - The results show that the SME owner-managers’ personal goals affect how SMEs use the balanced scorecard to control and manage the company. We note that SMEs wherein the owner-manager has ambitions to grow the business also tend to formulate a more tangible vision for the SME itself, and consequently use the balanced scorecard more thoroughly to control and manage the business. The results also showed that the organizational characteristics of SMEs affect how the balanced scorecard is used in these organizations. We note that SMEs value flexibility, adaptability and ad hoc decision making more than formal control tools and formal processes, like those presented in the balanced scorecard. Furthermore, we can also distinguish that organizational maturity plays an important role in how SMEs use the Balanced Scorecard. The essay highlights how SMEs organizational characteristics and the owners character affect how the Balanced Scorecard is used in SMEs and provide important insights on how the governance looks in these businesses.

Abstract [en]

Purpose - The purpose of this study is to explore how SMEs use the Balanced Scorecard to manage and control their organization.

Method - The study is of a qualitative nature and is based on a deductive approach. The empirical data has been collected through semi-structured interviews.

Conclusion - The results show that the SME owner-managers’ personal goals affect how SMEs use the balanced scorecard to control and manage the company. We note that SMEs wherein the owner-manager has ambitions to grow the business also tend to formulate a more tangible vision for the SME itself, and consequently use the balanced scorecard more thoroughly to control and manage the business. The results also showed that the organizational characteristics of SMEs affect how the balanced scorecard is used in these organizations. We note that SMEs value flexibility, adaptability and ad hoc decision making more than formal control tools and formal processes, like those presented in the balanced scorecard. Furthermore, we can also distinguish that organizational maturity plays an important role in how SMEs use the Balanced Scorecard. The essay highlights how SMEs organizational characteristics and the owners character affect how the Balanced Scorecard is used in SMEs and provide important insights on how the governance looks in these businesses.

Place, publisher, year, edition, pages
2019. , p. 61
Keywords [sv]
Balanserat styrkort, verksamhetsstyrning, SMF, Små och medelstora företag
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-157628ISRN: LIU-IEI-FIL-G--19/025056--SEOAI: oai:DiVA.org:liu-157628DiVA, id: diva2:1325927
Subject / course
Bachelor Thesis in Business Administration (Kandidatuppsats i Företagsekonomi)
Presentation
2019-06-04, T27, Stratomtavägen, 583 30 Linköping, Linköping, 14:13 (Swedish)
Supervisors
Examiners
Available from: 2019-08-21 Created: 2019-06-17 Last updated: 2019-08-21Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
More styles
Language
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  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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