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Designing for Empathy in Elderly Care: Exploration of Opportunities to Deliver Behaviour Change Interventions through mHealth Applications, to Promote Empathic Behaviour in Elderly Home Care Nursing Assistants
Linköping University, Department of Computer and Information Science, Human-Centered systems.
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Background

The Swedish population is ageing quickly and the system for elderly home care is under increasing pressure. Staff turnover is high, nursing assistants are reporting stress, and employers have to recruit staff lacking sufficient experience. These factors are barriers to empathic care, considered essential to patient health outcomes. Elderly care should rely on cognitive empathy, be other-oriented and improve the client’s situation based on contextual understanding. There is a need for education and support for nursing assistants, so that they can provide empathic care.

Purpose

The thesis explores empathy as a skill in elderly home care to identify opportunities of promoting empathy in the client-nursing assistant interaction, by means of behaviour change interventions delivered through an mHealth application that nursing assistants already use at work.

Method

A group interview was conducted with six nursing assistants from four elderly home care organisations in a Swedish municipality, to learn about their experience of empathy at work, and factors affecting their ability to give empathic care. The respondents were using the same mHealth application to get and provide information about client visits. The Behaviour Change Wheel framework was used to analyze behavioural drivers of empathic care in elderly home care.

Results

Influences on empathic behaviour was identified in all 14 domains in the Theoretical Domains Framework. 13 target behaviours, 7 Intervention Functions and 45 Behaviour Change Techniques were suggested as suitable candidates to investigate for intervention development.

Conclusion

Empathy seems possible to promote through resource-efficient digital behaviour change interventions. Future studies may use this work as a starting point for development of interventions to promote empathic behaviour in elderly care.

Place, publisher, year, edition, pages
2019. , p. 79
Keywords [en]
empathy, elderly care, nursing assistants, Behavior Change Wheel, Theoretical Domains Framework, COM-B, digital behavior change interventions
Keywords [sv]
empati, äldreomsorg, undersköterskor, digitala interventioner för beteendeförändring
National Category
Interaction Technologies Social Sciences Interdisciplinary Other Humanities not elsewhere specified Human Aspects of ICT
Identifiers
URN: urn:nbn:se:liu:diva-157588ISRN: LIU-IDA/KOGVET-G--19/011--SEOAI: oai:DiVA.org:liu-157588DiVA, id: diva2:1325204
External cooperation
Phoniro
Subject / course
Cognitive science
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Examiners
Available from: 2019-06-17 Created: 2019-06-14 Last updated: 2019-06-17Bibliographically approved

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CiteExportLink to record
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Citation style
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