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När resenären själv får välja: Lösning för ökat kollektivtrafikresande inom Uppsala län
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
2019 (Swedish)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesisAlternative title
When the travellers decide for themselves (English)
Abstract [en]

This thesis investigates the public transport system in the city of Uppsala in Sweden. This thesis bases itself on the fact that the development of a new ticketing and payment system is about to start. The purpose of the thesis is to help increase the number of journeys travelled with public transport. To achieve this, the goal of the thesis is to present a vision for UL’s new payment and ticketing system with concepts of interaction design in mind whilst investigating whether a simplified system might increase travel with public transport.

The thesis uses surveys, interviews and usability testing of the present-day system. The opinions can be summarised such that people in general find difficulties in grasping the different fare zones of the public transport system and do therefore experience difficulties in buying the correct ticket for their specific journey. 

The new ticketing system should consist of a redesigned fare structure, where a complete removal of the fare zones would create perhaps the most intuitive ticketing system. The new ticketing system should also be able to handle contactless payments, easing the burden on bus drivers who will not need to issue tickets to passengers. In general, a downscaling of the current ticketing system is preferable to avoid confusing travellers. It is of the essence to consider the ticketing and payment system as a sociotechnical system since investigating neither technology nor people alone will lead to a successfully implemented system. They need to be investigated jointly.

Place, publisher, year, edition, pages
2019. , p. 115
Series
UPTEC STS, ISSN 1650-8319 ; 19020
Keywords [sv]
kollektivtrafik, biljett- och betalsystem, Region Uppsala, Uppsala län, användarcentrerad systemdesign, enzonstaxa, enhetstaxa, sociotekniska system, UL, användbarhetstester, interaktionsdesign, behovsgrupper
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:uu:diva-385556OAI: oai:DiVA.org:uu-385556DiVA, id: diva2:1325104
External cooperation
Trafik & Samhälle, Region Uppsala
Educational program
Systems in Technology and Society Programme
Supervisors
Examiners
Available from: 2019-06-17 Created: 2019-06-14 Last updated: 2019-06-17Bibliographically approved

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WhenTravellersDecide(6359 kB)72 downloads
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