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Implementation or BPM and Lean-Theory and real-world practice
KTH, School of Electrical Engineering and Computer Science (EECS).
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Business improvement frameworks are of high importance in today’scontinuously changing market as organizations strive to stay competitive.There are many different frameworks, with this thesis focusing on two popularones: Business Process Management (BPM) and Lean. The implementations ofthese two in industry will be analyzed in relation to their theoreticaldescriptions to see how they differ and why.A systematic literature review on implementation case studies together with afocus group interview with experts in the field have been conducted to gatherdata. The results of this study show that there are some common factorsregarding the frameworks BPM and Lean found in the industry cases that arealso highlighted by the experts and theory. For instance, importance of processownership, visualization and flow, right behavior and culture, abstraction levelsand domains. These factors should be considered and used as ground for otherorganizations that want to implement the frameworks but also for furtherresearch in academia.

Abstract [sv]

Ramverk för verksamhetsutveckling är av stor betydelse I dagens kontinuerligtförändrande marknad då organisationer strävar efter att varakonkurrenskraftiga. Av de många olika ramverken fokuserar denna studie påtvå populära: Business Process Management (BPM) och Lean.Implementationen av dessa i industrin kommer att analyseras i relation tillderas respektive teoretiska beskrivningar, för att se hur de skiljer sig och varför.En systematisk litteraturstudie på fallstudier om implementationer samt engruppintervju med experter inom området har utförts för att samla in data.Resultaten av studien visar att det finns flera gemensamma faktorer när detgäller ramverken BPM och Lean som hittades i fallstudierna, som även belysesav experter och teorin. Exempelvis, vikten av processägarskap, visualiseringoch flöde, rätt beteende och kultur samt abstraktionsnivåer och domäner.Dessa faktorer borde tas i hänsyn till och användas som grund för andraorganisationer som vill implementera ramverken, men även för vidareforskning i akademin.

Place, publisher, year, edition, pages
2019. , p. 57
Series
TRITA-EECS-EX ; 2019:92
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:kth:diva-253018OAI: oai:DiVA.org:kth-253018DiVA, id: diva2:1323018
External cooperation
Ferrologic
Examiners
Available from: 2019-06-11 Created: 2019-06-11 Last updated: 2019-06-11Bibliographically approved

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