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SELF-SERVICE: Vägen till en lyckad Self-Service lösning
Halmstad University, School of Information Technology.
Halmstad University, School of Information Technology.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

SSBI-verktygen möjliggör att flytta framtagningen av rapporter och analyser av affärsdata från IT-avdelningen till användarna. SSBI svarar mot ett behov av att snabbare skapa rapporter och analyser för att ta affärskritiska beslut. Med en SSBI-implementation finns det ett antal utmaningar som behöver hanteras. Syftet med studien är att skapa förståelse för hur utmaningar relaterade till SSBI-implementationer hanteras, för att möjliggöra en lyckad implementation. Det leder till frågeställningen: Hur hanteras utmaningar relaterade till SSBI- implementationer? För att skapa förståelse för hur utmaningarna hanterats valde vi en kvalitativ metod där vi tolkat konsulters utsagor. Studien utgår från ett konsultperspektiv eftersom konsulterna har erfarenhet kring kundprojekt, som involverar såväl nykomlingar till erfarna BI- organisationer. I slutsatsen presenterar vi tre grupper av angreppssätt för hur utmaningarna hanteras, för att lyckas med SSBI-implementeringar.

Abstract [en]

The SSBI tools enable the production of reports and analyzes of business data from the IT department to be transferred to the users. SSBI is developed to satisfy a demand to be able to create fast reports and analyzes, to make business driven decisions. With a SSBI implementation, there are a number of challenges that need to be managed. The aim of the study is to identify how challenges related to SSBI implementations are managed, which enable successful implementation. This leads to the question: How are challenges related to SSBI implementations managed? To gain an understanding of how the challenges have been managed, we chose a qualitative method to interpreted consultants' statements. The study is based on a consulting perspective, since the consultants have experience of customer projects, which involve both newcomers and experienced BI organizations. In the conclusion, we present three groups of approaches of how challenges are managed to succeed with SSBI- implementations.

Place, publisher, year, edition, pages
2019. , p. 40
Keywords [sv]
SSBI, Utmaningar, Konsulter, Implementering
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hh:diva-39623OAI: oai:DiVA.org:hh-39623DiVA, id: diva2:1320846
Subject / course
Informatics
Educational program
Enterprise Systems Program, 180 credits
Supervisors
Examiners
Available from: 2019-07-05 Created: 2019-06-05 Last updated: 2019-07-05Bibliographically approved

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Citation style
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