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Att ta pulsen på måendet: En kvalitativ studie av frekvent förekommande medarbetarundersökningar
Linköping University, Department of Behavioural Sciences and Learning.
2019 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesisAlternative title
Taking the pulse of employee satisfaction : A qualitative interview study concerning employee pulse surveys (English)
Abstract [sv]

På många arbetsplatser genomförs medarbetarenkäter. Syftet är oftast att identifiera förbättringsområden i arbetsmiljön och att undersöka medarbetares trivsel och mående. Studien handlar om pulsade/frekventa varianter av medarbetar­undersökningar. Dessa undersökningar används i arbetsgrupper för att undersöka måendet vid många tillfällen under verksamhetsåret. En fördel kan vara möjligheten att upptäcka missförhållanden direkt i realtid. Fem chefer och fem medarbetare har intervjuats, och deras upplevelser av pulsade/frekventa medarbetarundersökningar har analyserats. Det förekommer positiva omdömen, men många utmaningar identifierades. En chefsutmaning var svarsprocenten, då många medarbetare valde att inte svara på enkäterna främst p.g.a utebliven resultatuppföljning. Det framkommer även oro för att anonymiteten inte upplevs vara garanterad. Medarbetare kan genom att inte svara demonstrera sin makt gentemot ledningen, speciellt om man inte vet vad ledningen gör med resultaten. En organisatorisk olydnad visade sig växa fram. Ett antal idealtyper hos chefer och medarbetare identifierades och presenteras i studien med koppling till lojalitet, olydnad och makt.

Abstract [en]

At many workplaces, employee surveys are carried out. The aim is usually to identify improvement areas in the work environment. The study is about frequent variations of employee surveys that are used in groups on many occasions during the year. One advantage is the possibility of detecting working environment problems directly as they occur. Five managers and five employees were interviewed, and their experiences of pulsed/frequent employee surveys have been analyzed. There are positive reviews, but many challenges were identified. A managerial challenge was the response rate, as many chose not to respond to the questionnaires because of an unsatisfactory follow-up of results. There was also concern that anonymity was not guaranteed. By not answering, employees can demonstrate their power towards management. An organizational misbehaviour turned out to emerge. A number of ideal types were identified in the study and their connection to loyalty, organizational misbehaviour and power are presented.

Place, publisher, year, edition, pages
2019. , p. 69
Keywords [en]
pulse survey, employee survey, employee engagement survey, job satisfaction, em-ployee satisfaction, workplace well-being, commitment, organizational misbehaviour, loyalty, power, self organization, collective work
Keywords [sv]
medarbetarundersökning, mående, pulsade medarbetar¬undersökningar, nöjdhet, makt, organisatorisk olydnad, lojalitet, självorganisation, arbetarkollektiv, idealtyp
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:liu:diva-157308ISRN: LIU-IBL/LOSP-A--18/01--SEOAI: oai:DiVA.org:liu-157308DiVA, id: diva2:1320668
Subject / course
Sociology
Presentation
2019-05-27, 16:15 (Swedish)
Supervisors
Examiners
Available from: 2019-06-17 Created: 2019-06-05 Last updated: 2019-06-17Bibliographically approved

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fulltext(770 kB)24 downloads
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CiteExportLink to record
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Citation style
  • apa
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  • Other locale
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Output format
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  • asciidoc
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