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Designing Situated Capability Viewpoints: Adapting the general concept of capability to work practices
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2018 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Capability is a long-established term and concept that has found its way to be used to describe organisations. It provides the basis for a genre of analysis, design and planning methods used in several fields. In enterprise architecture  frameworks, capability has become a central architectural and fundamental element. In the field of strategic management, it was used in the 1990s to describe the resources and core competencies that a company needs in order to compete in a market, while in military applications, the concept of capability is used for mission planning. It has also been suggested that the design of information systems could be based on the concept of capability.

There is no broad agreement on the nature of capability in the enterprise architecture, strategy, planning and engineering literature. This may lead to problems, as differences in perception and use in and across work practices may hamper the utility of the concept of capability in practical approaches encompassing many different kinds of stakeholders, perspectives and work practices.

The overall research goal of this thesis is to design a general concept of capability, a capability viewpoint and a capability situating method that can be used to adapt the concept of capability for use within enterprise architecture frameworks, to support different work practices, and at the same time to support coherence between work practices.

The research methodology used in this thesis is based on the design science paradigm, which has the primary aim of creating innovative artifacts and new knowledge to solve general and practical problems.

The thesis contributes to a deepened understanding of the varying uses and utility of the concept of capability in different work practices, through an empirical case study of a mega-scale programme. This work also presents three novel artifacts, a general capability pattern, a base capability viewpoint and a capability situating method, which can be used to increase the relevance, use and utility of the concept of capability in the different types of work people do themselves and together with others in organisations. The method provides a way to adapt and tailor the concept of capability to existing enterprise architecture frameworks and to different work practices, in order to lower the barriers of application, and to improve the facilitating conditions for and actual use of capability analysis, design and planning. The results contribute to the field of enterprise architecture by enabling the creation of ISO 42010 compliant situated capability viewpoints through the application of this method.

Place, publisher, year, edition, pages
Stockholm: Stockholm University, 2018. , p. 94
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 18-012
Keywords [en]
Capability, enterprise architecture, strategic planning, situational method engineering, capability-based planning, interweaving
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:su:diva-169322OAI: oai:DiVA.org:su-169322DiVA, id: diva2:1319347
Available from: 2019-07-04 Created: 2019-05-31 Last updated: 2019-07-04Bibliographically approved
List of papers
1. Capabilities and Work Practices - A Case Study of the Practical Use and Utility
Open this publication in new window or tab >>Capabilities and Work Practices - A Case Study of the Practical Use and Utility
2018 (English)In: Trends and Advances in Information Systems and Technologies / [ed] Álvaro Rocha, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, Springer, 2018, Vol. 1, p. 1152-1162Conference paper, Published paper (Refereed)
Abstract [en]

There exists a multitude of approaches, frameworks, and methods that are used for analysis, design, and planning of strategic capability systems, military capabilities and IS/IT systems. These approaches commonly dictate a single capability definition and practice that should be applied across an organisation or project. This paper examines the practical use and utility of the capability concept with special focus on examining differences between work practices of people with similar job to be done. The examination was done through a case study of a mega-scale programme. It was found that there exist varying common-sense meanings and overlaid practices of the idea capability. When the concept of capability evolved through learning-by-doing, usage of the capability concept was considered as very valuable, this opposed to when a ready-made enterprise architecture framework was introduced. Furthermore, analysis revealed that reported uses were many, varied significantly between work practices, and sometimes incoherent, contradictory and vague.

Place, publisher, year, edition, pages
Springer, 2018
Series
Advances in Intelligent Systems and Computing, ISSN 2194-5357, E-ISSN 2194-5365 ; 745
Keywords
Capability, Enterprise architecture, Performance management, Situational knowledge, Situational viewpoint, Air Traffic Management
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-162331 (URN)10.1007/978-3-319-77703-0_112 (DOI)978-3-319-77702-3 (ISBN)978-3-319-77703-0 (ISBN)
Conference
2018 World Conference on Information Systems and Technologies (WorldCIST’18), Naples, Italy, March 27–29, 2018
Available from: 2018-11-26 Created: 2018-11-26 Last updated: 2019-05-31Bibliographically approved
2. What Capability Is Not
Open this publication in new window or tab >>What Capability Is Not
2014 (English)In: Perspectives in Business Informatics Research: Proceedings / [ed] Björn Johansson, Bo Andersson, Nicklas Holmberg, Springer, 2014, p. 128-142Conference paper, Published paper (Refereed)
Abstract [en]

There is no broad agreement of the nature of capability in management, planning, engineering, and enterprise architecture literature. Definitions of the concept of capability ranges from being equal to the concept of process to be loosely defined as a collection of resources. This paper presents intensional aspects that are argued to be non-essential for the general concept of capability. Thus, this paper explores the concept of capability with a focus on what capability is not. By making non-essential aspects and distinctions visible we aim to making the concept of capability easier to understand and integrate for practitioners and researchers.

Place, publisher, year, edition, pages
Springer, 2014
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 194
Keywords
Capability, ability, capability management, capability planning, resource, function, process.
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-169001 (URN)10.1007/978-3-319-11370-8_10 (DOI)978-3-319-11369-2 (ISBN)978-3-319-11370-8 (ISBN)
Conference
13th International Conference, BIR 2014, Lund, Sweden, September 22-24, 2014
Available from: 2019-05-24 Created: 2019-05-24 Last updated: 2019-05-31Bibliographically approved
3. A Method for Situating Capability Viewpoints
Open this publication in new window or tab >>A Method for Situating Capability Viewpoints
2016 (English)In: Perspectives in Business Informatics Research: 15th International Conference, BIR 2016, Prague, Czech Republic, September 15–16, 2016, Proceedings / [ed] Václav Řepa, Tomáš Bruckner, Springer, 2016, p. 278-293Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents a method that is used to enrich existing architecture frameworks or methods by enabling development of situated capability viewpoints. The method addresses the issue that in many cases viewpoint definitions suggest a singular way to consider and model a domain. This issue is particularly prevalent in frameworks developed by one profession, such as IT architects, where general concepts, such as capability and service, may have narrow definitions. The method we suggest is to start with a base capability viewpoint and then tailor that into specific situated capability viewpoints by incorporating situational concerns. Each tailored viewpoint supports a stakeholder’s work situation and aims to increase intended and actual use of capability analysis. The method is built upon the ISO 42010 standard, an extendable base capability viewpoint, and concepts from method engineering. The method is demonstrated by applying it to the Strategy Map framework by Kaplan and Norton.

Place, publisher, year, edition, pages
Springer, 2016
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 261
Keywords
Viewpoint, Capability, Capability analysis, Enterprise architecture, Situation, Situational methods engineering, Interweaving
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-136609 (URN)10.1007/978-3-319-45321-7_20 (DOI)978-3-319-45320-0 (ISBN)978-3-319-45321-7 (ISBN)
Conference
15th International Conference, BIR 2016, Prague, Czech Republic, September 15–16, 2016
Available from: 2016-12-12 Created: 2016-12-12 Last updated: 2019-05-31Bibliographically approved
4. Interpreting Service Using an Upper-level Ontology
Open this publication in new window or tab >>Interpreting Service Using an Upper-level Ontology
2014 (English)In: Proceedings of the 2nd International Workshop on Ontologies and Information Systems co-located with 13th International Conference on Perspectives in Business Informatics Research (BIR 2014) / [ed] Birger Lantow, Vladimir Tarasov, CEUR-WS.org , 2014, p. 66-77Conference paper, Published paper (Refereed)
Abstract [en]

The emergence of service analysis, design, architectures and solutions presented in service marketing and software engineering literature has created a need for understanding the nature of services. Services are often considered as possessing characteristics that are assumed to pose specific problems for service providers as opposed to providers of goods. This paper presents an ontological interpretation of the concept of service using a general and upper level ontology with a strong base in natural sciences. The Basic Formal Ontology (BFO) is used to interpret the concept of service, as defined in the Service Dominant Logic approach. The interpretation is demonstrated in an analysis of service characteristics, in relation to goods. The ontological and reductionist approach opens up to a formulation and analysis of service, a social and economical phenomenon, in terms of general natural science oriented concepts. The ontological grounding provides a language that supports alignment of specific service definitions used in different subject fields, as well as alignment with adjacent concepts such as capability. The interpretation and analysis support the conclusions that studied characteristics are relevant to the concept of service, although they cannot be considered as determinant characteristics of service, and from a practical point of view they contribute partially to observed concerns and problems.

Place, publisher, year, edition, pages
CEUR-WS.org, 2014
Series
CEUR Workshop Proceedings, E-ISSN 1613-0073 ; 1230
Keywords
Service, Ontology, Basic Formal Ontology, Service Dominant Logic
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-169000 (URN)
Conference
2nd International Workshop on Ontologies and Information Systems (WOIS), Lund, Sweden, September 22nd, 2014
Available from: 2019-05-24 Created: 2019-05-24 Last updated: 2019-05-31Bibliographically approved

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