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Utveckling av e-tjänster i kommunal samverkan
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This study investigate a Collaboration between municipalities that cooperate to develop e-services. One larger municipality helps the smaller municipalities by providing them with fully developed e-services, help maintain a technical platform, support and materials in order for them to be able to drive their own process of change. The object of this study is to contribute knowledge that can form the basis for potential improvements of the Collaboration of e-services. The aim of the study is to find out what the reason is that some participating municipalities have launched several e-services while others none? How they experience the development of e-services that are conducted in Collaboration, and what challenges they experience in the development work? To collect empirical data we did qualitative interviews with both participating municipalities and with informants central in this Collaboration. We have had access to documents, their contract, and their planning tool that includes videos, manuals, and templates. The result of this study identifies a number of crucial points that need to be taken into account in continued Collaboration. These are: You cannot measure success with number of launched e-services: There are lack of “change management”: How homogeneity can help in the long run: and that Process mapping is the next step to take for the smaller municipalities. The study's result also show the challenges that may appear along the way towards more efficient, attractive and competitive county. For the participating municipalities these are time constraints, difficulty in prioritizing among other tasks, resistance from administrations and administrators, how they organize themselves internally on their own. The results also show that all participants wants this, and that several of them are working in a way that may pay off in the long run. 

Place, publisher, year, edition, pages
2019. , p. 44
Series
Informatik Student Paper Bachelor (INFSPB) ; 2019.22
Keywords [en]
E-services, digital services, e-government, collaboration between municipalities, collaboration of e-services
Keywords [sv]
E-tjänster, digitala tjänster, e-förvaltning, kommunal samverkan, e-tjänstesamverkan
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-159539OAI: oai:DiVA.org:umu-159539DiVA, id: diva2:1319228
External cooperation
Kommun i Västerbotten
Educational program
Programmet för Systemvetenskap
Presentation
2019-05-02, MA146, MIT-huset, Umeå, 10:15 (Swedish)
Supervisors
Examiners
Available from: 2019-05-31 Created: 2019-05-30 Last updated: 2019-05-31Bibliographically approved

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Utveckling av e-tjänster i kommunal samverkan(670 kB)32 downloads
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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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