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Identifying functions for smartphone basedapplications in volunteer emergency response
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-5868-2388
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-4677-1949
2019 (English)In: Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management / [ed] Zeno Franco, José J. González, José H. Canós, Information Systems for Crisis Response and Management , 2019, p. 1044-1056Conference paper, Published paper (Refereed)
Abstract [en]

Emergency response organisations struggle with resource constraints and thereby faces challenges in providing high-quality public services. Utilising voluntary first responders is one way to address these challenges. There are different types of volunteers who can help at an emergency site, e.g. citizen volunteers or voluntary professionals from other occupations. To successfully engage with and utilise these resources, adequate information and communication technology (ICT) is necessary. In this meta-study, combining and further exploring two previous studies, the aim is to identify, analyse and evaluate suitable functions for smartphone applications that can be used to dispatch and support volunteers. The results show that the functions can be divided into essential ones that are necessary for the response to work at all, and others that might contribute to a more effective response. The study also shows that the same functions can be used for different volunteer groups.

Place, publisher, year, edition, pages
Information Systems for Crisis Response and Management , 2019. p. 1044-1056
Series
ISCRAM Conference proceedings, ISSN 2411-3387
Keywords [en]
Voluntary emergency response, ICT, smartphone application, end users, co-production
National Category
Information Systems
Identifiers
URN: urn:nbn:se:liu:diva-157031ISBN: 978-84-09-10498-7 (print)OAI: oai:DiVA.org:liu-157031DiVA, id: diva2:1317649
Conference
16th International Conference on Information Systems for Crisis Response and ManagementValencia (Spain), May 19-22, 2019
Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-06-24

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