Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Resource integration through digitalisation: a service ecosystem perspective
Linköping University .
Linköping University .ORCID iD: 0000-0002-4081-9737
Stockholm University.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Inland Norway University, Norway.ORCID iD: 0000-0002-5605-9285
2019 (English)In: Journal of Marketing Management, ISSN 0267-257X, E-ISSN 1472-1376, Vol. 35, no 11-12, p. 974-991Article in journal (Refereed) Published
Abstract [en]

As digitalisation increasingly encompasses entire service ecosystems, it modifies resource integration patterns that connect ecosystem actors through strong and weak ties. To clarify how technological development contributes to this change, and how resource integration transforms the service ecosystem, this qualitative case study explores the digitalisation strategy of a market-leading systems integrator in the maritime industry. Based on 40 depth interviews with managers, the findings show how technology increasingly serves as a key operant resource in the transformation of resource integration patterns. The study contributes to ecosystem dynamics research by identifying major differences between the pre-digitalised and digitalised states of a service ecosystem, and demonstrates the dual role of technology in both increasing pattern complexity and facilitating coordination of that complexity.

Place, publisher, year, edition, pages
Taylor & Francis, 2019. Vol. 35, no 11-12, p. 974-991
Keywords [en]
Digitalisation, service ecosystems, resource integration, servitization, strong and weak ties, operant resources
National Category
Economics and Business
Research subject
Economics
Identifiers
URN: urn:nbn:se:kau:diva-72116DOI: 10.1080/0267257X.2019.1600572ISI: 000466220700001OAI: oai:DiVA.org:kau-72116DiVA, id: diva2:1317617
Available from: 2019-05-23 Created: 2019-05-23 Last updated: 2019-09-12Bibliographically approved

Open Access in DiVA

fulltext(2327 kB)54 downloads
File information
File name FULLTEXT01.pdfFile size 2327 kBChecksum SHA-512
a1398989339f21b11985a47eafec6767f7958ca1cfe936780595d1f92e998564afc87728b8dc2016168ba354f9d3de9e3d1ac18ebceb1eabc80bd3579abbb306
Type fulltextMimetype application/pdf

Other links

Publisher's full text

Search in DiVA

By author/editor
Kowalkowski, ChristianTronvoll, Bård
By organisation
Karlstad Business School (from 2013)
In the same journal
Journal of Marketing Management
Economics and Business

Search outside of DiVA

GoogleGoogle Scholar
Total: 54 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 90 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf