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Organizational governance of activation policy: Transparency as an organizational ideal in a Swedish welfare agency
Department of Social Work, University of Gothenburg, Sweden.
Department of Sociology and Work Science, University of Gothenburg, Sweden.
Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
2018 (English)In: International Social Security Review, ISSN 0020-871X, E-ISSN 1468-246X, Vol. 71, no 4, p. 71-89Article in journal (Refereed) Published
Abstract [en]

The Swedish Social Insurance Agency (Försäkringskassan – SSIA) and its frontline staff have a key role in the implementation of activation policy. Drawing on ethnographic research conducted at local offices, this article investigates how the transparency ideal, as an integral part of the organizational governance of the activation policy, is negotiated and enacted in the everyday life of a welfare bureaucracy. The analysis shows the central role that the transparency ideal plays in the alignment of frontline staff with the normative regime of the agency. While the transparency ideal is central to the internal organizational life of the SSIA, the analysis shows how transparency is much less salient in relation to clients and other relations with the outside world.

Place, publisher, year, edition, pages
2018. Vol. 71, no 4, p. 71-89
Keywords [en]
return to work, cash sickness benefit, rehabilitation, social security administration, Sweden
National Category
Social Sciences Sociology
Identifiers
URN: urn:nbn:se:liu:diva-157004DOI: 10.1111/issr.12190OAI: oai:DiVA.org:liu-157004DiVA, id: diva2:1317236
Available from: 2019-05-22 Created: 2019-05-22 Last updated: 2019-05-27

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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More languages
Output format
  • html
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