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Knowledge talk in performance appraisal interviews.
Uppsala universitet.
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Department of Language, Literature and Intercultural Studies (from 2013).ORCID iD: 0000-0002-7286-1577
2019 (English)In: Learning, Culture and Social Interaction, ISSN 2210-6561, E-ISSN 2210-657X, Vol. 21, p. 278-292Article in journal (Refereed) Published
Abstract [en]

Drawing on ethnomethodology and conversation analysis, this paper examines video-recorded sequences of interaction where ‘knowledge’ is made relevant in annual performance appraisal interviews (PAIs) in a Swedish bank. We examine how managers and employees collaboratively construct, define, and negotiate knowledge, and seek to understand what knowledge talk is recruited for accomplishing on individual and organizational levels. The study aims to add to the existing literature on management and leadership as situated practice by examining the interactional work accomplished through talk about individual and collective knowledge in the context of PAIs. Findings reveal how participants draw upon formulations of individual and collective knowledge in interactional projects negotiating professional identities, knowledge boundaries and expertise, the organization of work, and a distribution of work tasks. We discuss how the appraisal component of the PAIs has an impact on the employees’ epistemic positionings, and how knowledge talk is related to participants’ situated negotiation concerning a division of labor, relations to clients and colleagues, and individual and organizational goals for learning. While PAIs are generally seen as a cog in the wheel of organizational performance management, we argue that they can also be viewed as a site for the situated practice of organizational knowledge management.

Place, publisher, year, edition, pages
Elsevier, 2019. Vol. 21, p. 278-292
Keywords [en]
conversation analysis, epistemics in interaction, ethnomethodology, knowledge, leadership, performance appraisal interviews
National Category
Learning
Research subject
Education
Identifiers
URN: urn:nbn:se:kau:diva-72075DOI: 10.1016/j.lcsi.2019.03.012ISI: 000471363600022OAI: oai:DiVA.org:kau-72075DiVA, id: diva2:1316632
Available from: 2019-05-20 Created: 2019-05-20 Last updated: 2019-07-04Bibliographically approved

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Publisher's full texthttps://www.sciencedirect.com/science/article/pii/S2210656118300795

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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