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Högskolestudenters upplevelser av folkbibliotekariers bemötande och kunskap
University of Borås, Swedish School of Library and Information Science.
University of Borås, Swedish School of Library and Information Science.
2002 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
Most of them are pleasant and all of them are knowledgeable, even though Ive no idea what they know twelve students in higher education experiences of public librarians attitude and knowledge (English)
Abstract [en]

The aim of this Master's thesis is to understand public library users' perceptions of librarians' attitudes to users and professional knowledge. The purpose was also to investigate the relative importance to the user of pleasant or a knowledgeable librarian. As a theoretical framework we use theory from business economy where the experience of the user is in focus. Answers were sought to the following questions: How do users perceive librarians attitudes to users? How do users perceive librarians professional knowledge? How do users want to be treated by public librarians? What kind of knowledge should public librarians have, according to users? We interviewed twelve students in university education that are users of public libraries. Most of them say that they have been treated well by public librarians. In cases where they did not think so it was usually based on the policy of the library on not providing course books for the students. All of the informants say that librarians are in the service business and want librarians to carry out searches for them. The informants have a limited conception of public librarians' professional knowledge, although they say that they have never met an incompetent librarian. Nine of the twelve informants prefer a pleasant librarian to a knowledgeable one.

Place, publisher, year, edition, pages
University College of Borås. Swedish School of Library and Information Science (SSLIS) , 2002.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid Bibliotekshögskolan/Biblioteks- och informationsvetenskap, ISSN 1404-0891 ; 2002:27
Keywords [en]
library and information science
Keywords [sv]
biblioteks- och informationsvetenskap
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-20659Local ID: 2320/876OAI: oai:DiVA.org:hb-20659DiVA, id: diva2:1312593
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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Language
  • de-DE
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  • Other locale
More languages
Output format
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