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Effects of IT Infrastructure services on business process implementation-Focus on small and medium enterprises in emerging markets
University of Borås, School of Business and IT.
2011 (English)Independent thesis Advanced level (degree of Master (One Year))Student thesis
Abstract [en]

An organization’s information technology (IT) infrastructure capability is increasingly realized as a critical part to business effectiveness and efficiency. IT infrastructure services are particularly important for organizations looking to deploy business processes in developing markets. There has also been an interest from many small and medium sized organizations whose core business is not in IT to outsource and manage these services through third party service providers. However there is a need to create an understanding for these organizations to deploy the right infrastructure services in order to enable easier implementation or reengineering of the business process. There has been little research focusing on the patterns of the IT infrastructure capabilities in the small and medium sized organizations in the developing markets. The research aims for a comprehensive coverage by analyzing the requirements in the developing markets and proposing a selection model for the organizations to choose IT service provider in case they decide to outsource the infrastructure services. The effect of the IT infrastructure services on the business process implementation is presented with an emphasis on the boundary crossing services. Using empirical case study, the research analyses a firm in developing markets and compares it against four strategically similar organizations from different industries. Data collection was primarily qualitative and ably supported by secondary data. The requirements in developing markets reflect the same as in mature markets. The pricing is seen to play a major role in the selection of the service providers with service security not very much organization’s priority. The number of boundary crossing services effectively enables information sharing and control. These services are the drivers in simplifying the business process implementation. The findings have implications for both business and technical managers in regard to planning the IT strategy in the long term and developing appropriate infrastructure according to the process needs.

Place, publisher, year, edition, pages
University of Borås/School of Business and Informatics , 2011.
Series
Magisteruppsats ; 2011MAGI01
Keywords [en]
requirement analysis, cloud computing, developing markets, it services outsourcing, decision support, multiple criteria decision making, business process reengineering, it infrastructure, it strategy
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:hb:diva-20450Local ID: 2320/8153OAI: oai:DiVA.org:hb-20450DiVA, id: diva2:1312384
Note
Program: Magisterutbildning i informatikAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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  • asciidoc
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