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Strengthening the relationship between librarians and library users: A study of librarians’ and library users’ views on librarianship, services and resources at the Library of National University of Rwanda
University of Borås, Swedish School of Library and Information Science.
University of Borås, Swedish School of Library and Information Science.
2009 (English)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
Att stärka bibliotekariernas och biblioteksanvändarnas relation : En studie om bibliotekariernas och biblioteksanvändarnas syn på bibliotekarier, service och resurser på Rwandas Nationaluniversitets Bibliotek (Swedish)
Abstract [en]

In this thesis we aim to study the librarians’ and library users’ views on librarianship and the library at National University of Rwanda. Accordingly, we have gathered information from these groups. The information is based on qualitative interviews as well as observations and participation in a work group for library promotion. The latter made it possible to investigate how respondents consider these issues and how librarians’ self image is expressed in their daily work and in promotion. We analyze the most important frame factors that impede on librarians’ self image and library users’ perception of library services. This makes it possible to understand what probably affects the actual situation at NUR’s library. Marked impeding frame factors established are for example the economy and the organization. Information provided through this thesis could to be shared among library personnel and used as a base for their further development of library services. Our thesis points out library users’ opinions about the library in general as well as the areas that are most critical to improve. These areas are service at the circulation desk, acquisitions and courses in how to retrieve information. It also points out the need for a more explicit professional librarian identity and that the librarians need to work more as knowledge librarians. An explicit identity would imply unified library personnel that would make it possible to work towards common goals and clarify how to conduct daily work.

Place, publisher, year, edition, pages
University of Borås/Swedish School of Library and Information Science (SSLIS) , 2009.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid institutionen Biblioteks- och informationsvetenskap, ISSN 1654-0247 ; 2009:52
Keywords [en]
national university of rwanda, librarian identity, library perception, library user awareness, promotion, action research
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-19522Local ID: 2320/5273OAI: oai:DiVA.org:hb-19522DiVA, id: diva2:1311456
Available from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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More styles
Language
  • de-DE
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  • nn-NB
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  • Other locale
More languages
Output format
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  • asciidoc
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