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Total Quality Management in Higher Education Case Study: Quality in Practice at University College of Borås
University of Borås, School of Engineering.
University of Borås, School of Engineering.
University of Borås, School of Engineering.
2008 (English)Independent thesis Advanced level (degree of Master (One Year))Student thesis
Abstract [en]

The overall objective of this thesis work is to highlight the general principles of TQM involved and to point out how this approach has been and can be used to improve the quality of an academic institution. This work has been specified for higher education of University College of Borås, and it will cover the whole of institution, administrative structure, rather than academic area, specific program, department, or services. This objective is conducted towards an evaluation and assessment of the current quality work of this university. In fact, the way in which this university is working with quality issues now, will be compared with a TQM approach and the weaknesses and strengthens of the quality work of this institution will be recognized. After reviewing the current situation of this university college in the context of quality and identifying possible existing problems, the authors will offer some recommendations and suggestions for improvement. For this purpose, in the theoretical frame of reference, a specific TQM approach will be developed and some detail descriptions of terms involved in this approach will be reviewed. In order to reach to the objectives of this thesis work, researcher will use primary data in the form of interviews, and secondary data from literatures, scientific articles, and books and WebPages. In addition, the researchers will use abduction methodology within this research. In conclusion, authors are aim to provide a complete documentation in its kind in the field of quality and Total Quality Management, which can facilitate this university college to improve the quality of its higher education.

Place, publisher, year, edition, pages
University of Borås/School of Engineering , 2008.
Series
Magisteruppsats
Keywords [en]
quality, total quality management, TQM, higher education institutions, heis, university college of borås
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:hb:diva-18887Local ID: 2320/3709OAI: oai:DiVA.org:hb-18887DiVA, id: diva2:1310821
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
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Citation style
  • apa
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  • de-DE
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Output format
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