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Internationella Bibliotekets webbplats: en utvärdering ur ett användarperspektiv
University of Borås, Swedish School of Library and Information Science.
2008 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
A user oriented evaluation of the International Library’s website (English)
Abstract [en]

The purpose of this Master’s thesis is to perform a user oriented evaluation of the International Library’s website. The questions posed in this study are; for what purpose do the users in this study turn to the International Library’s website; what does the users information searching process consist of when visiting the site; how does navigation, layout and content effect the users satisfaction with the website; do the users in this study consider that the International Library’s website can be improved and if so, how? The study was performed with a user oriented approach where six qualitative interviews with librarians who use the website were conducted. These interviews were analysed using Brenda Dervin’s Sense making-theory and Leclercq’s theory about user satisfaction. The results show that functions that the librarians have used regularly on the website are easily found but the site lack in intuitiveness. The users trust the content on the website and this effects their satisfaction in a positive way because it makes the information useful. The suggestions of improvement of the website concerned easier access to the catalog and a separate entrance for librarians and other users.

Place, publisher, year, edition, pages
University of Borås/Swedish School of Library and Information Science (SSLIS) , 2008.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid institutionen Biblioteks- och informationsvetenskap, ISSN 1654-0247 ; 2008:26
Keywords [en]
internationella biblioteket, webbplats, user satisfaction
Keywords [sv]
utvärdering, användarperspektiv
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-18815Local ID: 2320/3530OAI: oai:DiVA.org:hb-18815DiVA, id: diva2:1310749
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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