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Internationella studenter och referensarbete: En fenomenografisk studie av högskolebibliotekariers uppfattningar av referensarbete gentemot internationella studenter
University of Borås, Swedish School of Library and Information Science.
University of Borås, Swedish School of Library and Information Science.
2007 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
International students and reference work : A phenomenographic study of academic librarians and their experiences of reference work aimed at international students (English)
Abstract [en]

The purpose of this Master’s thesis is to investigate how academic librarians experience reference work aimed at international students. International students are a growing usergroup in Swedish academic libraries. The study’s main research question is: - How do academic librarians experience reference work aimed at international students? The study was performed with a phenomenographic methodological approach where seven qualitative interviews with academic librarians were conducted. These interviews were transcripted in their entirety and analysed using three key concepts based on the study’s research questions that formed the different experiences that created the study’s outcome space. The results show three major viewpoints on reference work aimed at international students. These viewpoints are based foremost on variations on how the barriers that international students meet in their library use are experienced. Within experience category A barriers are perceived as a hindrance for effective reference service. Barriers are acknowledged within experience category B but are seen as possible to overcome. Within experience category C barriers are overlooked, international students are here perceived as user group in no more need than other user groups. Two of the experience categories also represent different views on the relationship between the library system and the user. Experience category A is characterised by a user perspective whilst perception category B has a system oriented view of the interaction.

Place, publisher, year, edition, pages
University of Borås/Swedish School of Library and Information Science (SSLIS) , 2007.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid institutionen Biblioteks- och informationsvetenskap, ISSN 1654-0247 ; 2007:48
Keywords [en]
internationella studenter, fenomenografi, internationalisering
Keywords [sv]
referensarbete, referenssamtal, högskolebibliotek, högskolebibliotekarier, utbytesstudenter
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-18475Local ID: 2320/2176OAI: oai:DiVA.org:hb-18475DiVA, id: diva2:1310393
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf