Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Servicekvalitet på Linköpings stadsbibliotek: ur tre fokusgruppers perspektiv
University of Borås, Swedish School of Library and Information Science.
2000 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
Service quality at the public library of Linköping : from the perspective of three focus groups (English)
Abstract [en]

The main purpose with this MA thesis is to examine how visually impaired, disabled and people with dyslexia define service quality at the public library of Linköping. The method that has been used is focus group interviews. A focus group consists of four to eight people who are joined together, without knowing each other before, to discuss a certain subject. The aim is to get a wide spread of answers. A secondary purpose is to examine how this method works. The focus groups answers are placed under four themes. They are personnel, media, place and Internet/technical equipment. For visually impaired is personnel with empathy, audiobooks and much space inside the library the most important. The Internet is a good thing for them, while they don't use the library as a meeting place. For the disabled is personnel with empathy and accessibility to and inside the library the most important. Audiobooks is a good, though mostly unknown, service for disabled. This group does rather visit the library building instead of using its services over Internet. Internet made them feel more isolated. For people with dyslexia a helpful and understanding personnel is the most important thing. The library is an important complement to the school. Bok & band is a good service. It's important with a children's' department in the building. If people with dyslexia are going to use Internet it's best if the information is displayed in an easy reading way.

Place, publisher, year, edition, pages
University College of Borås. Swedish School of Library and Information Science , 2000.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid Bibliotekshögskolan/Biblioteks- och informationsvetenskap, ISSN 1404-0891 ; 2000:42
Keywords [en]
fokusgrupper, servicekvalitet
Keywords [sv]
handikappade, marknadsföring, folkbibliotek
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-18344Local ID: 2320/1668OAI: oai:DiVA.org:hb-18344DiVA, id: diva2:1310260
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

Open Access in DiVA

fulltext(192 kB)27 downloads
File information
File name FULLTEXT01.pdfFile size 192 kBChecksum SHA-512
d0d3439f724af2198209de391c381e2ee0f46764277576c8f8dfaddb34382e11eb0f3919ace9d18315162ba85b355b99dcbc880cf64437b363ce1e308dfb6623
Type fulltextMimetype application/pdf

By organisation
Swedish School of Library and Information Science
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 27 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 8 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf