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Bibliotekspersonalen utfärdar lånekort Studenters uppfattning av bibliotekspersonalens service
University of Borås, Swedish School of Library and Information Science.
University of Borås, Swedish School of Library and Information Science.
2005 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
The library staff provides library cards Students perceptions of the services which the library staff provides (English)
Abstract [en]

The purpose of this Masters thesis is to study students perception of the services that the library staff provides and the library staffs opinion of the students perceptions. With the concept service we mean the treatment, the attitudes and the qualities that exist between the library staff and their users. Our purpose is also to examine how the users experienced services quality. Our survey was conducted at an academic library with questionnaires to both students and library staff. We analysed the result of the survey by using three theories by Lundmark, Keen and Grönroos and Monthelie. We used the theories to clarify the concepts of competence and quality. Our conclusion is that students perception of the library staffs services is that it held high quality. We have also drawn the conclusion that the library staffs opinion agrees with the students perception.

Place, publisher, year, edition, pages
University College of Borås. Swedish School of Library and Information Science (SSLIS) , 2005.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid Bibliotekshögskolan/Biblioteks- och informationsvetenskap, ISSN 1404-0891 ; 2005:91
Keywords [en]
library and information science
Keywords [sv]
biblioteks- och informationsvetenskap
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-17766Local ID: 2320/1372OAI: oai:DiVA.org:hb-17766DiVA, id: diva2:1309678
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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