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Kommunala webbplatser för alla eller några?: Kvalitativa intervjuer med webbansvariga i tio sydsvenska kommuner
University of Borås, Swedish School of Library and Information Science.
2005 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
Municipal web sites for everyone? : Qualitative interviews with web masters in ten municipalities in the south of Sweden (English)
Abstract [en]

There is a need for examining the accessibility of public web sites and for several reasons. First, public organizations possess considerable amounts information of interest to its citizens and which ought to be easily accessible. Secondly, international and national guidelines for web publishing support the different types of requirements experienced by web users and, in particular, with regard to accessibility for people with disabilities. The thesis examines the design of public web sites from two different aspects. Web sites can be built up and structured from the management view of the public organization, or, they can be constructed with a view to user needs and requirements. The thesis therefore examines the ways in which web masters use available recommendations and guidelines. Another question concerns the web masters' interest in supporting users and citizens with reading disabilities or inexperience in using computers. The empirical material consists of qualitative interviews with ten web masters from ten municipalities. They were selected by studying a larger number of web sites, chiefly the first pages, with a focus on accessibility to different groups of web users studied in research questions about accessibility. The theoretical framework of the thesis is based on theories of cognition, human-computer interaction, HCI, and service management in the public sector. The results reveal that the structure of public web sites are mostly constructed from the perspective of the management of the municipality, i.e. the terminology used, headlines and the use of language often restrict accessibility for several groups of users, for example, people with dyslexia or inexperienced computer users. In different degrees the web masters are aware of these obstacles to accessibility, and several web masters therefore try to use simple language in those parts of web-sites which they themselves handle. However, most of the web masters experience that for certain groups of citizens; elderly, foreigners and people with intellectual handicaps, it is more effective to use traditional ways of sharing information, for example through phone calls, ordinary letters or personal appointments. The results also show that web masters, only to a very limited degree, make use of international guidelines. The national guidelines are used more, although in varying degrees, by the web masters. The "24-hour web" led by the Swedish Agency for public Management, and guidelines from disability organizations are the most popular.

Place, publisher, year, edition, pages
University College of Borås. Swedish School of Library and Information Science (SSLIS) , 2005.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid Bibliotekshögskolan/Biblioteks- och informationsvetenskap, ISSN 1404-0891 ; 2005:25
Keywords [en]
library and information science
Keywords [sv]
biblioteks- och informationsvetenskap
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-17488Local ID: 2320/1309OAI: oai:DiVA.org:hb-17488DiVA, id: diva2:1309397
Note
Uppsatsnivå: DAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
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