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Service till alla?: Folkbibliotekens roll i de små och medelstora företagens informationsförsörjning - en granskning av tre företagsserviceprojekt
University of Borås, Swedish School of Library and Information Science.
1996 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesisAlternative title
Service for all? : The publc libraries´ capability of meeting the information needs of small and middle-sized companies - a study of three information services (English)
Abstract [en]

The purpose of this study is to examine and explain why three Swedish public libraries failed in their ambition to act as information services for small and medium-sized firms (SMF). To support this purpose two major assumptions are made: 1) Public libraries who plan to run this kind of "business" must act with the same means as "professional" services. 2) The service must be adjusted to the information needs of the customer. Based on these assumptions sixteen factors which are crucial to the "success" for this kind of service are presented. Applied to the information services of Lidkoping, Sölvesborg and Västervik, these factors reveal a number of shortcomings and mistakes made by the libraries. To understand this result these information services are seen as parts of a traditional Swedish public "library-thought". It is shown that, fundamental ideas in the way the public libraries are defined, like the responsibility to act in a neutral and democratic way, also characterised the three information services. These ideas together with the opinion of SMF as a "rational" information-consumer resulted in information services who did not meet the information-needs and information-behaviour of SMF.

Place, publisher, year, edition, pages
University of Borås/Swedish School of Library and Information Science (SSLIS) , 1996.
Series
Magisteruppsats i biblioteks- och informationsvetenskap vid institutionen Biblioteks- och informationsvetenskap, ISSN 1654-0247 ; 1996:23
Keywords [en]
informationstjänster
Keywords [sv]
folkbibliotek, små och medelstora företag, företagsservice, informationsförsörjing
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:hb:diva-17136Local ID: 2320/12354OAI: oai:DiVA.org:hb-17136DiVA, id: diva2:1309039
Available from: 2019-04-30 Created: 2019-04-30

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Swedish School of Library and Information Science
Social Sciences

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf