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Väntetidsrelaterad frustration på akutmottagningen
University of Borås, School of Health Science.
2012 (Swedish)Independent thesis Advanced level (degree of Master (One Year))Student thesis
Abstract [en]

Aim: The aim of this study was to describe what nurses experienced in connection with waiting time related frustration among patients and relatives in the emergency department and also what strategies nurses use to manage waiting time related frustration. Background: The numbers of emergency department visits are increasing and lead to waiting times which can cause frustration among patients and relatives, a frustration that nurses encounter in their everyday work and need strategies to deal with. Methods: This is a descriptive qualitative study. Interviews are conducted with five nurses, transcribed and analyzed by qualitative content analysis. Findings: The nurses feel inadequate and powerless when they meet patients and relatives frustration. In order to deal with patients and relatives frustration, they use the strategy of participation, which implies to involve and meet patients and relatives needs for information and to be seen. In order to prevent themselves becoming frustrated they use adaptability, by creating an inner calm, not take it personally and to distance themselves from the frustration. Conclusion: The result highlights the importance of managing the activity to reduce waiting time related frustration, for example through reflection and working for reducing waiting times. Further research is also needed.

Place, publisher, year, edition, pages
University of Borås/School of Health Science , 2012.
Series
Magisteruppsats ; M2010:103
Keywords [en]
frustration, emergency department, waiting time, nurse
National Category
Medical and Health Sciences
Identifiers
URN: urn:nbn:se:hb:diva-16521Local ID: 2320/10953OAI: oai:DiVA.org:hb-16521DiVA, id: diva2:1308409
Note
Program: Magisterprogram i vårdvetenskap med inriktning mot akutsjukvårdAvailable from: 2019-04-30 Created: 2019-04-30

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf