Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Facilitating communication for marginalised communities in Mexico: Designing a progressive web application with a participatory design approach
KTH, School of Electrical Engineering and Computer Science (EECS).
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

There are areas in Oaxaca, Mexico, where larger telephone operators have refused to install a cellular network, leaving mainly indigenous communities without connectivity. A minor field study was carried out in the affected areas with the aim to build an application tackling some of the existing connectivity problems.I present an application enabling low-cost phone calls through open source mobile networks. The app contains calling and messaging features compatible with residents mobile devices. Dialogues with the users were completed to understand their priorities and practices. A participatory design approach was used throughout the design process to encourage user appropriation. Ideas suggested by the end- users included using symbols for users who could not read and copying features from Mexico’s most popular communication app, WhatsApp. Usability testing showed that the design was usable and additionally allowed for natural dialogue and user appropriation. Furthermore, I discuss opportunities and limitations with the application..

Abstract [sv]

I Oaxaca, Mexiko, finns det områden där telefonoperatörer vägrat installera mobilnät vilket resulterat i att samhällen, framförallt ursprungsbefolkade, lever utan mobiltelefoni. En studie utfördes i de drabbade områdena för att utveckla en applikation som angriper några av de existerande anslutningsproblemen. Jag presenterar en app som möjliggör billiga telefonsamtal via öppna mobilnät. Appen innehåller samtal- och meddelandefunktioner som är förenliga med lokala telefonmodeller. Dialoger med användarna genomfördes för att förstå deras prioriteringar och vanor. En Participatory Design metod användes för att främja användarnas känsla av delaktighet och ägandeskap av appen. Användarna föreslog idéer som att inkludera symboler för användare som inte kan läsa och kopiera familjära element från Mexiko mest använda kommunikationsapp, WhatsApp. Användarvänlighetstesten visade att designen var användbar. Testen gav även rum för en naturlig dialog och appropriering av appen. Vidare, diskuterar jag möjligheter samt begränsningar med applikationen.

Place, publisher, year, edition, pages
2019. , p. 13
Series
TRITA-EECS-EX ; 2019:64
Keywords [en]
Participatory design; ICT4D; mobile usability; design evaluation
National Category
Media and Communication Technology
Identifiers
URN: urn:nbn:se:kth:diva-249695OAI: oai:DiVA.org:kth-249695DiVA, id: diva2:1305569
Supervisors
Examiners
Available from: 2019-05-15 Created: 2019-04-17 Last updated: 2019-05-15Bibliographically approved

Open Access in DiVA

fulltext(7941 kB)39 downloads
File information
File name FULLTEXT01.pdfFile size 7941 kBChecksum SHA-512
3866c7fc8cb594456e9049e1ab44d0de714b3b574a94684fac84fd0581034c76f8d87c5a1b7295d90eeb5fb3d7c79cf84e590950f7c5054a92a611914143c7aa
Type fulltextMimetype application/pdf

By organisation
School of Electrical Engineering and Computer Science (EECS)
Media and Communication Technology

Search outside of DiVA

GoogleGoogle Scholar
Total: 39 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 152 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf